Office Assistant I - Specialty Outpat Clinic (Float) - MSCCN : Job Details

UPMC invites you to apply for the Office Assistant I position This full-time role offers a Monday to Friday schedule, 8 AM to 4:30 PM. As a float position, you'll travel between Bayfront Digestive Disease and Bayview Breast, with occasional support at other UPMC Physician Network offices as needed. We are looking for a detail-oriented multitasker who excels in a fast-paced environment. Apply today to join a great team and receive a robust Totals Reward package Responsibilities: Verify essential patient information and records in the medical record and computerized scheduling system to ensure accuracy. Schedule, coordinate, and reschedule patient appointments efficiently while relaying necessary messages to staff and providers. Greet and register patients in a friendly and timely manner, providing clear instructions and directions. Inform relevant departments of patient arrivals, executing proper check-in and check-out functions. Maintain a clean and organized waiting area, ensuring the beverage station and reading materials are well-stocked. Prepare patient charts for upcoming appointments, ensuring all relevant information is included. Answer phone calls, screen calls, take messages, and provide accurate information regarding appointments and testing. Maintain updated physician schedules to ensure patients are scheduled correctly and appointments are confirmed, while completing necessary paperwork like encounter forms and referrals. Utilize the automated financial management system for scheduling, information verification, charge entry, co-payment collection, and reconciliation tasks, adhering to UPMC Health System policies and procedures while maintaining strict confidentiality of medical records. Required: High school diploma or GED 1 year work experience, preferably in a medical office setting Preferred: Knowledge of medical terminology Word processing and computer experience EPIC knowledge Customer service experience Licensure, Certifications, and Clearances: Act 34 UPMC is an Equal Opportunity Employer/Disability/Veteran