OFFICE ASSISTANT II - Trinity Health Systems : Job Details

POSITION SUMMARY Performs variety of clerical duties to include greeting patients, scheduling appointments, answering telephone calls, and collecting payments; maintaining a high level of customer service at all times. May float to other Reception areas, as needed. MINIMUM QUALIFICATIONS AND REQUIREMENTS Licenses and Certifications Required None Educational Requirements HS Diploma or GED, preferred Experience Requirements Customer service experience or training, required. Preferably six (6) mos minimum Experience in a clerical or office setting, preferred Medical terminology knowledge, preferred Experience with computer appointment software, preferred Special Skills or Training Requirements Ability to communicate effectively in person and on the telephone Ability to demonstrate good judgment in handling incoming calls and in person patients efficiently and appropriately Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution Ability to handle confidential and sensitive information Ability to work in a fast-paced environment; working efficiently and multi-tasking Compliance with all Privacy and Confidentiality Standards per Trinity#s policies

* POSITION SUMMARY

* Performs variety of clerical duties to include greeting patients, scheduling appointments, answering telephone calls, and collecting payments; maintaining a high level of customer service at all times. May float to other Reception areas, as needed.

* MINIMUM QUALIFICATIONS AND REQUIREMENTS

* Licenses and Certifications Required

* None

* Educational Requirements

* HS Diploma or GED, preferred

* Experience Requirements

* Customer service experience or training, required. Preferably six (6) mos minimum

* Experience in a clerical or office setting, preferred

* Medical terminology knowledge, preferred

* Experience with computer appointment software, preferred

* Special Skills or Training Requirements

* Ability to communicate effectively in person and on the telephone

* Ability to demonstrate good judgment in handling incoming calls and in person patients efficiently and appropriately

* Exceptional interpersonal, customer service, problem-solving, verbal and written communication and conflict resolution

* Ability to handle confidential and sensitive information

* Ability to work in a fast-paced environment; working efficiently and multi-tasking

* Compliance with all Privacy and Confidentiality Standards per Trinity's policies