Office Assistant - UPMC : Job Details

Are you ready to make a difference in the lives of cancer patients? Look no further! UPMC Hillman Cancer Center is thrilled to offer an exciting opportunity for a full-time Office Assistant to support our busy medical oncology office in Erie, PA. If you're passionate about efficient patient care, excellent communication, and contributing to a dynamic team, this role is for you.

_Why Choose Us?_

+ Meaningful Work: As an Office Assistant, you'll play a vital role in making and scheduling patient appointments, ensuring timely and efficient service.

+ Work-Life Balance: Enjoy a Monday-Friday daylight schedule-no evenings, weekends, or holidays!

+ Patient-Centric Approach: Assist patients both in person and over the phone, providing essential information and collaborating with various departments.

+ Ideal Candidate: If you have prior experience in an outpatient medical office, are comfortable with high call volumes, and have a knack for electronic medical records and medical terminology, we want to hear from you!

Make an Impact: Explore this opportunity and discover how you can positively influence the lives of others while building the career you've always dreamed of. Apply today!

**Responsibilities:**

+ Verify necessary information and records in the medical record and computerized scheduling system.

+ Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers.

+ Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions.

+ Maintain clean, orderly waiting area including beverage area and reading materials.

+ Prepare patient charts for upcoming appointments.

+ Answer telephone, screens calls, takes messages, and provides information.

+ Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.

+ Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing.

+ Answer questions regarding patient appointments and testing.

+ Complies with all UPMC Health System policies and procedures.Maintain strict confidentiality related to medical records and other data.

+ Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks.

+ High school diploma or GED is required.

+ 1 year work experience, preferably in a medical office setting.

+ Knowledge of medical terminology preferred.

+ Word processing and computer experience preferred.

**Licensure, Certifications, and Clearances:**

+ Act 34

**UPMC is an Equal Opportunity Employer/Disability/Veteran**