Office Assistant - Reid Health : Job Details

Of Responsibilities Answer and triage incoming telephone calls, responds to questions, takes appropriate messages, schedules patient appointments or transfers caller as necessary. Maintains appointment schedule by scheduling patient based on urgency, length of exam time required, and or convenience of patient. Confirms next day patient appointments by contacting patient reminding of appointment time, maintains correct availability of days and rescheduling as soon as possible. Greets patients as they arrive. Collects patient co-payments. Verifies patient and insurance information following RHPA guidelines. All information to be accurately updated in EMR. Updates chart with copies of current insurance card and patient registration forms. Prepares new patient charts as appropriate. Verifies insurance coverage, plan benefits coverage, and verifies patient signature on various insurance forms. Keep patients informed of delays and explain alternatives when possible. Coordinate the business s...Office Assistant, Health, Assistant, Healthcare, Business Services, Patient, Insurance