Office Assistant, Recreation and Community Services - City of Santa Clarita, CA : Job Details

Salary: $25.18 - $30.60 Hourly Location : Santa Clarita, CA Job Type: Regular Full-time Job Number: 2024-11 Department: Recreation and Community Services Division: Recreation and Community Services Opening Date: 11/19/2024 Closing Date: 11/26/2024 12:00 PM Pacific Description/Duties & Responsibilities Under the direction of the Recreation and Community Services Administrator, the Office Assistant is responsible for providing a wide range of clerical support and customer service for the Primetime Preschool, Camp Clarita, Registration, Contract Classes, Valencia Community Center, and Crossing Guard program areas of the Recreation and Community Services division. This position may be required to work varying hours, including nights, weekends, and holidays as needed. Duties and Responsibilities: •Provides clerical support and customer service to staff and the public by phone, in-person, and through e-mail communications •Types, proofreads, and edits a variety of documents, reports, and general correspondence; maintains and updates program webpages •Processes purchase orders, requisitions, invoices, and payments •Assists with facility reservations and service requests •Tracks, inventories, orders, and organizes supplies •Registers patrons and processes payments, refunds, and transfers for programs and classes using recreation software program; tracks payment plans and waitlists •Inputs program registration information into CivicRec software program •Administers the live scan fingerprinting process for contract instructors •Provides records management functions for program areas, including tracking records and preparing files for annual destruction •Attends meetings with each program area •Tracks part-time staff hours and certifications •Provides back-up front counter and phone coverage •Provides backup clerical support to the division Administrative Assistant as needed •Assists with special projects Education and Experience •High School Diploma or a GED equivalent •One year of clerical support experience preferably in a large organization supporting a division and/or multiple employees •Possession of, or ability to obtain, a valid Class C California driver license •Experience in recreation programming is highly desirable Knowledge and Abilities •Excellent communication skills; knowledge of basic math, business English, and spelling; strong understanding of grammar and punctuation rules; and the ability to correctly proofread and edit correspondence •Ability to provide excellent customer service to staff and the public, including the ability to handle conflicts and complaints •Strong interpersonal skills and the ability to establish and maintain effective working relationships with coworkers and be a team player •Strong organizational skills and the ability to manage time effectively, coordinate multiple projects simultaneously, work in an environment with constant interruptions, consistently meet deadlines, and be flexible to changing priorities •Strong file management skills and the ability to develop and maintain accurate records and filing systems •Strong problem-solving skills and the ability to take initiative to resolve problems as they arrive •Self-motivated and the ability to work both independently and as part of a cohesive work team •Strong computer skills and proficiency in Zoom and Microsoft Outlook, Word, and Excel •Ability to understand, interpret, and explain City and department policies, regulations, and procedures to others •Ability to lift, drag, and push files, paper, and documents weighing up to 25 pounds Additional Information An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. Applicants that meet minimum qualifications and are selected for interviews will be required to disclose information regarding criminal convictions. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance. All offers of regular employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States, successful completion of a post-offer pre-employment physical, which may include a drug screen and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees. All new employees are required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment. Only degrees recognized by the U.S. Department of Education and accredited by the Council for Higher Education Accreditation will be accepted. In compliance with the California law, positions working with children are required to be mandated child abuse reporters. A mandated reporter is an individual who is obligated by law to report suspected cases of child abuse and neglect. As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency. Before entering upon the duties of employment, all public employees take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need. Compensation includes enrollment in California Public Employees' Retirement System as a replacement for Social Security plus a competitive benefits package. All appointments are made at step 1 of the salary range unless otherwise authorized by the City Manager. The City of Santa Clarita is an Equal Opportunity Employer. The City of Santa Clarita offers CalPERS Retirement contributions as a replacement for Social Security plus a competitive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance. 01 Do you have a high school diploma or GED equivalent? (proof will be required prior to job offer.) 02 Do you have at least one year of clerical support experience? If so, please describe your experience. 03 Please describe your customer service experience and any experience you may have working with the public. 04 Describe a project or assignment you have worked on that demonstrates your organizational skills. 05 Describe a time you believe you provided exceptional customer service, and explain what made this service exceptional. 06 What interests you most about this position? Required Question