Office Associate - Acro Service : Job Details

Job Description:

• Input data from source documents. Incumbent will use alphanumeric and ten key data entry.
• Filing
• Mail run between offices (3rd floor to 1st floor)
• Account research/analysis which requires reviewing employers accounts in our mainframe system
• Receives, reviews source documents, compares documents to database information, edits, codes, corrects or returns documents.
• Creates official agency word processing documents; creates and maintains agency databases typically using Access or similar software packages; creates and maintains spreadsheets; creates original presentations using software packages.
• Serves as a liaison with the public, clients, agency staff and others to exchange information and explain agency services, laws, rules, regulations, policies and procedures.
• Assures effective coordination of operational functions.
• Obtains, organizes and drafts technical and administrative material necessary for public information or departmental use.
• Identifies causes of data entry problems.
• May maintain records and files regarding work processed.

Qualifications

• Ability to answer the telephone, take detailed messages, respond to verbal inquiries, take direction from different sources, handle multiple tasks and be organized in a fast paced environment.
• Experience in office operations such as operating office machines, handling incoming and outgoing mail, postal and shipping services, answering phones, directing calls and taking messages; file maintenance; maintaining and updating supplies.
• Experience in data collection which includes collecting, compiling and maintaining data from multiple sources such as files, records, databases, customers, staff or others.
• Experience in record keeping.
• Experience in using an automated information system to enter, update, modify, delete, retrieve, inquire and report on data.