Office Clerk - Johnson Brothers : Job Details

Johnson Brothers is a multi-generational family-owned wine, beer, and spirits distributor in the United States. Founded by Lynn Johnson in 1953, the company remains committed to its founding values of work ethic, passion, innovation, teamwork, excellence, and integrity. Through forging strong partnerships with top-tier suppliers globally, Johnson Brothers offers an exceptional portfolio of world-class brands to customer partners across 17 states. With a dedicated team of 3,800, Johnson Brothers remains committed to delivering excellence and continued growth across its operations. For the second consecutive year, Johnson Brothers has been honored as one of the Most Trustworthy Companies in America by Newsweek. Explore exciting career opportunities at Johnson Brothers across a range of functions. Whether your expertise lies in accounting, finance, customer service, sales, trade development, or information technology, we have opportunities tailored for you. Join us and be part of a dynamic team driving innovation and excellence in the beverage industry. For more information about Johnson Brothers, please visit johnsonbrothers.com, or visit the company on Instagram and LinkedIn.We are seeking an individual with outstanding communication skills to join our Customer Service team in Lorton, Virginia. You will be handling customer orders for computer entry and solving complex customer service issues with customers and the sales management team. The successful candidate must be self-motivated, able to work independently as well as part of a team, and have a positive and superior customer focus.Job Description:Schedule: Monday-Friday 8:00 am - 5:00 pmStarting Pay: $19.00/hourDaily Activities:

• Providing excellent service and support to our customers and internal teams
• Timely responses to customer inquiries regarding their account
• Build and maintain customer and sales relationships
• Ensuring proper pricing levels for specific customers are entered timely and accurately
• Assist customers and sales staff with new account set up and troubleshooting
• Work with sales support teams to issue product samples
• Offer product guidance and knowledge when necessary
• Communicate with sales and operations for account reconciliation assistance
• Main point of contact for incoming phone calls
• Run and distribute reports
• Other duties as assigned

You will Need to Have:

• 2+ years of relevant experience and/or a 2-year college degree
• Excellent communication skills both internally and externally and at all levels
• Proven ability to work independently and is reliable
• Attention to detail is critical, accuracy is a must
• Ability to find ways to increase efficiency
• Effective problem-solving skills when encountering new and unique challenges
• Can interpret and apply complicated rules. WHAT DOES THIS MEAN? - Meaning they can understand the difference nuisances that are in place in our industry due to the state rules and regulations around liquor. Additionally understanding delivery, routing, and fulfilment rules and working with internal teams to solve these problems or come up with unique solutions.

Computer and Application Skills:

• Excellent skills with the entire MS Office Suite
• AS400 experience is preferred

What You Can Expect:Here are just a few reasons why you want to work here:

• Competitive benefits package to full-time employees
• 401K plan with a company match
• Comprehensive health insurance options
• Dental and vision benefits
• Company paid life insurance and long-term disability
• Generous vacation and paid holidays

Worker Sub-Type:RegularTime Type:Full time