Office Coordinator - University of Pittsburgh Medical Center : Job Details

Purpose:

The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as a resource to address patient, family, staff, or Physician needs or concerns.

Responsibilities:

* Obtain accurate demographic, next of kin, and insurance information including referrals/authorizations.

* Ensure patient scheduling is accurate.

* Develop and maintain a patient-centric culture, centered around patient arrival and follow-up activities in line with the consumerism initiatives, if applicable.

* Monitor and meet practice-specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

* Manage front office staff in practice. Work closely with the manager to ensure specific needs are met. Coordinate scheduling and staff assignments.

* Work denial work queues in conjunction with the CBO.

* Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.

* Oversee orientation/training including cross-training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.

* Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.

* Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.

* Collaborate with manager in selecting, monitoring, and evaluating front office staff.

Qualifications:

You must have one of the following:

* Bachelor's Degree with at least 6 months of healthcare experience

* Associate's Degree in Health Care or Business with a minimum of 1 year of healthcare experience

* High School Diploma with at least 2 years of healthcare experience

Licensure, Certifications, and Clearances:

UPMC is an Equal Opportunity Employer/Disability/Veteran