Office Coordinator - Hyndman Area Health Center : Job Details

Benefits:

• 401(k)
• Health insurance
• Paid time off
• 401(k) matching
• Dental insurance
• Vision insurance

Title: Office Coordinator Reports to: Clinical Nurse Manager Summary: The Office Coordinators main responsibility is to maintain efficient patient flow and support medical providers with delivery of patient care. They assist the Chief Medical Officer and Chief Executive Officer in planning, developing, evaluating and implanting all clinal services, ensuring quality patient care. They will assist in other various tasks to ensure our clinical operations run effectively an in a timely manner. Duties, Functions, Responsibilities:

• Assist with comprehensive patient examinations, screenings, health education and treatment of patients within the scope of practice, using a systematic approach to history and physical appraisal of the patient.
• Provides appropriate counseling and health education to patients, providing necessary literature and instructions for continuity of care. This includes but is not limited to compliance with prescribed therapeutic and drug regimens.
• Functions as triage; interact with other agencies/medical entities in regards to patient medical information and documenting as necessary.
• Accurately prepares, administers, and records medications and/or procedures directed by the Chief Medical Officer.
• With direction from provider, will call patients to communicate lab results and process medication refills.
• Develops and implements patient comprehensive manage plans, records progress notes and assists in provision of continuity of care.
• Ability to accurately execute technical clinical procedures when assigned.
• Ability to maintain storage and handling of clinical equipment, supplies and drugs; ability to lift, carry and store supplies within the health center as directed.
• Oversee shift operations to ensure full coverage for all patients. Support patient care and treatment as needed.
• Other clinical duties and responsibilities as assigned by the Clinical Nurse Manager or Chief Medical Officer.
• Answers telephone and triages all incoming, outgoing and inter office calls in a professional and respectful manner.
• Obtain prior authorization requests for medications, diagnostic imaging and referrals as necessary.
• Schedules referral as requested by clinicians and provides documented follow-through with appropriate personnel and patient in a timely manner.
• Contacts and verifies appointment with patient to include the appointment date, time and other relevant information as necessary. Document interaction in patient medical record.
• Contact hospital, specialty office or other outside organization to follow up on referral and obtain any relevant patient information to include progress note, imaging, labs, etc and attach to patient chart.
• Contact pharmacies and patients with medication approvals and denials.
• Supports and assists with the Patient Centered Medical Home initiative.

General Duties:

• Maintains confidentiality of all health center-related information within the bounds of patient and professional confidentiality.
• Ability to establish and maintain effective, courteous working relationships with patients, staff/team members and others.
• Ability to organize, prioritize, and problem-solve independently.
• Encourages the mission and goal of the health center at all times.
• Ensures all policies and procedures are adhered to.

Qualifications:

• Graduate of an approved medical assistant training program or equivalent program. CMA/LPN
• CPR/AED Certification
• Minimum of two years experience in a healthcare setting preferred
• Supervisory/management experience a plus

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.