Office Coordinator - VisionsHR : Job Details

Our client is searching for an Office Coordinator who is ready to continue their career and start immediately. Are you an organized, detail-oriented professional? In this role, you'll ensure operations run smoothly while interacting with customers, technicians, and team members. Plus, you'll be working in a dog-friendly office, so animal lovers are encouraged to apply! Conditional offer will be based off both criminal & credit checks.Key Responsibilities:

• Customer Communication:
  • Check voicemail daily, recheck missed calls promptly, and manage incoming emails.
  • Schedule and confirm installation dates and ensure schedules are geographically and skill-set efficient.
  • Respond to customer inquiries and handle requests promptly and professionally.
  • Schedule project inspections with local authorities and provide inspection reports.
• Technician Support:
  • Conduct daily check-ins with technicians and the Installation/Service Manager to ensure timelines, product availability, and job documentation are on track.
  • Assist technicians with pricing, account setups, and programming in various systems (e.g., Manitou, Resideo Alarmnet 360, Bosch Receiver).
• Operational Tasks:
  • Manage inventory, place orders, and ship parts as needed.
  • Prepare monthly/quarterly reports, process permit applications, and maintain account records.
  • Support general invoicing, collection efforts, and assist with Tier 1/Tier 2 technical support.'

Preferred Experience:

• Previous experience in customer service or office coordination roles.
• Familiarity with scheduling software & or alarm/security systems is a plus.