Office Manager - Dr. Osei - Hospital for Special Surgery : Job Details

Overview:

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Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize

the abundant opportunities for growth and success.

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Office Manager

Dr. Daniel Osei

Full-Time

NYC 4x/Paramus, NJ 1x per week

Overview:

Hospital for Special Surgery, #1 in Orthopedics for the last 13 years, is currently looking for a Full Time Office Manager (OM). In this role, the OM would be the key administrator for Dr. Daniel Oseis practice. Dr. Osei is a dedicated clinician who treats a wide range of clinical problems affecting the hands, wrists, forearms, and elbows, from simple to complex. He also treats peripheral nerve injuries and other nerve conditions in the upper and lower extremities. The OM will provide comprehensive administrative support, oversee day-to-day operations and contribute to an environment of clinical excellence for Dr. Oseis practice.

The successful candidate will be empathetic, positive and professional during all patient interactions, combining this with critical thinking and attention to detail. In addition, the OM will manage office staff and act as a liaison to staff in other hospital departments.

LOCATIONS:

New York, New York

Paramus, New Jersey

Responsibilities:

• Interact with patients and their families in person, on the phone and via email communications in a professional, personable and empathetic manner
• Answer phone calls and make calls to patients, physicians and other staff
• Patient check out after appointments and return visit scheduling
• Schedule surgical cases and new clinic appointments
• Manage physicians professional calendars
• Act as a liaison between the office and other hospital staff
• Manage front end payment collection and insurance authorizations
• Train, oversee, and develop junior staff within physician office (as applicable)
• Proactively identify ways to enhance physician office operations

Required Qualifications/Skills:

• Associates degree required, Bachelors degree highly desirable. 5-7 years physician office experience may be considered in lieu of education.
• Attention to detail and able to relay messages and information accurately
• Ability to derive practical solutions independently in a fast-paced environment, but can escalate patient care issues appropriately, if necessary
• Follow through with tasks to completion, goes above and beyond for key tasks or critical patient needs
• Adherence to patient privacy and HIPAA protection of data, information, as well as other HSS policies
• Strong computer and internet skills including proficiency with Microsoft Excel, PowerPoint and Word.
• Must possess ability to learn new software tools & systems as required on the job
• Ability to effectively and accurately follow directions and/or instructions
• Superior written and oral communication skills
• Exceptional customer service skills
• Self-motivated, detail-oriented, and pragmatic; Energized by working in a fast-paced, evolving environment
• Strong organizational and problem-solving skills, ability to multi-task is a must

Desired Qualifications:

• EPIC EMR experience
• Familiarity with medical terminology and medical billing/insurance is helpful; the ability to learn and apply new information quickly is key