Office Manager - Wolfe Eye Clinic : Job Details

Job DetailsJob Location Hiawatha-Cedar Rapids - Hiawatha, IA Position Type Full Time DescriptionOffice Manager Join the TEAM that generations of Iowans have trusted to provide a higher standard of eye-care excellence! Since 1919, Wolfe Eye Clinic has been providing medical and surgical vision care services throughout Iowa. At Wolfe Eye clinic, we create Better Vision for a Better Life. We are seeking a dynamic, self-motivated leader based out of our Hiawatha location. The Office Manager will function in a strategic leadership position managing the overall operations of our Hiawatha and Iowa City clinics. Responsibilities include:

• Providing effective and proactive management to meet the physician's needs, while ensuring all patients receive high quality efficient care.
• Managing the flow of assigned clinics to ensure efficiency and patient satisfaction.
• Supervising employees, writing evaluations, and addressing employee issues.
• Writing weekly schedules to ensure adequate staffing, managing employee time off through the Paycom system along with monitoring and approving employee timecards.
• Taking after-hours staffing calls.
• Ensuring all employees follow the proper patient scheduling procedures and protocols.
• Assisting with the recruiting, hiring and orientation of new employees.
• Supervising the training and cross training of clinic staff
• Collaborating with Human Resources to resolve employee relations issues.
• Addressing patient complaints and concerns.
• Addressing equipment issues and facility maintenance.
• Fostering a team environment which encourages positive employee morale, engagement, and commitment to healthcare excellence.
• Additional special projects and duties as assigned.

Qualifications include:

• Prior management experience.
• Prior medical experience.
• Strong patient service skills.
• Ability to prioritize workload.
• Strong verbal and written communication skills.
• Able to thrive in a fast-paced environment.
• Basic knowledge of computer software and demonstrated computer skills.
• Ability to travel to additional clinics on a regular basis.

Preferred (but not required) qualifications are:

• Previous ophthalmology/optometry experience.
• Secondary education in healthcare administration.

If you are interested in being part of a quality driven organization while receiving a competitive wage, daytime work hours and benefits (health and dental, 401k, paid time off, etc.), please apply. EOE