OFFICE MANAGER - Skilled Maids : Job Details

Skilled Maids Office Manager Job Description

Skilled Maids is the fastest growing residential cleaning service in Rockville, MD, and were

offering a unique opportunity for the right person to manage the business. Weve built a high-

integrity culture that embraces excellence, continuous learning, honest and engaging

communications, professionalism, getting the details right, sustainability, respecting work-life

balance, valuing collaboration, and celebrating wins large and small. If you believe those things

are important in the world of business, this could be the opportunity for you!

1. Mission of the Office Manager

Youll inspire your team to consistently provide top-notch experiences that exceed client

expectations, while fostering a supportive and empowering work environment. Youll be a

champion for our culture, mission and vision.

2. Primary Objectives

Youll oversee the smooth, daily operations of the company while ensuring sales goals are

met, communications with customers and employees are engaging, customers are satisfied,

and company resources are used effectively. Your ability to plan will result in attracting,

hiring and retaining enough trained field technicians to meet growing demand. Your skills at

communicating with and motivating people will support the development of a team thats

committed to growing the company. Your attention to detail will ensure schedules are full,

invoices are collected, productivity is kept high, and expenses are in line with quarterly

targets. Your commitment to serving others will support a marvelous culture that honors the

role employees have in creating delighted customers. The results focus you bring will ensure

daily/weekly/monthly metrics are accurate and reported to the CEO, and deviations from the

norm engage your desire to fix things and make them even better. Youre not afraid to take

risks or to make important decisions, but you prefer to do some homework first before you

commit company resources. You value workplace structure and standards, and youre

comfortable being both a coach and a disciplinarian. Your commitment to quality drives you

to bring out the best in people and to persevere in the face of challenges and setbacks. The

perspectives youll gain in this role will enable you to contribute to long-term planning. As

an ambassador of the company, youll have an important role representing the interests of the

company to third parties.

3. Key Skills

? Strong written and verbal communication skills (English, Spanish proficiency)

? Exceptional organizational and management skills

? Project Management skills

? Proficient in technology MS Office, Google, Click Up, Ring Central

? Great ability to focus and execute

? Values doing things the right way

? Proven ability to succeed.

4. Job Requirements (exp/training/education)

Three years of experience leading teams that provide services to consumers. A 2-year

associates degree is required; and additional education is a plus.

This is a full-time position, Monday through Friday, with normal business hours.

5. Performance Measures

This role will be significantly evaluated on the candidates ability to meet Key Results in the

following performance areas. The candidate will be responsible to prepare and deliver

performance reviews with the CEO on no less than a quarterly basis:

? Weekly sales targets

? Monthly Budgets for COGS and Overhead spend

? Monthly Net Growth of cleaning customers

? Annual Employee Retention targets

? Other key metrics as determined by the CEO

6. Training and Development

Skilled Maids believes that ongoing education, training and professional development are

essential for success. We continually grow as people and as a team. As a team member,

youll be asked to participate in and help lead:

? Book studies

? Listening to Podcasts

? Seminars

? Conferences

? Training & Education

? Coaching

7. Compensation Package

Base Salary between $55,000 ad $65,000.

Quarterly Bonuses, tied to performance targets, worth an additional 35% of base salary.

1-week paid vacation the first year, 2 weeks paid vacation beginning the 2 nd year.

• Paid holidays.