Office Manager - Hospital for Special Surgery : Job Details

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HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Emp Status

Regular Full time

Work Shift

Compensation Range

The base pay scale for this position is $71,500.00 - $108,625.00. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

What you will be doing

Office Manager: HSS Onsite Rehabilitation

Hospital for Special Surgery is currently seeking an energetic & passionate individual to join our team as Office Manager of our Corporate Onsite offices. This dynamic setting offers the opportunity to oversee a team of administrative professionals in a supportive out-patient environment across four corporate partnerships in five onsite locations in midtown and lower Manhattan and Brooklyn. This unique environment offers an opportunity to collaborate with corporate leadership and other wellness vendors as well as HSS physicians, the Strategic Partnership group in addition to operational leadership overseeing the Rehab team with the Clinical Manager.

The office manager is responsible for overseeing the front desk operations for all locations as well as coordinating a portion of the physician needs while providing onsite care to employees. In addition to supporting the onsite HSS staff, there is a responsibility to respond to the requests of the corporate leadership and prepare requested reporting and KPI's to the corporate entity in collaboration with the Clinical Manager. Your role is essential to promoting a professional atmosphere through courteous communication to your team as well as ensuring coverage at the front desk. The office manager evaluates administrative staff performance.

The office manager position works with interdisciplinary team members in the management of patient flow and is responsible for overseeing scheduling, patient prescriptions, insurance authorization and registration of patients. The office manager will collaborate with peers, clinician colleagues, physicians and other members of the HSS Rehab team, HSS Strategic Partnership team and corporate partners, as appropriate. The office manager ensures that the HSS Onsite team provides superior customer service for our patients.

Qualifications

* Bachelor's degree preferred; Diploma or equivalent with 3 years of experience

* Two years in a healthcare or related customer service field

Desired Qualifications

* Superior written and oral communication skills

* Exceptional customer service skills

* Ability to multi-task

* Ability to work in a team environment

* Knowledge of healthcare and health insurance

* Familiarity with medical terminology

* Displays positive attitudes towards assignments and others

* Ability to work in excel with data sets

* Supervisory skills

Non-Discrimination Policy

Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.