Office Manager - WindRiver Lakefront & Golf Community : Job Details

The Office Manager is responsible for supporting daily operations across multiple departments, including Real Estate, Member Services, Marketing, and general administration. This role ensures seamless office management, exceptional customer service, and efficient support for all WindRiver operations. The Office Manager will act as the central point of contact for office-related matters and will manage staff, vendors, and resources to maintain a productive and welcoming environment.

• Key Responsibilities:Office Management
• Oversee daily operations and ensure smooth functioning of the office.
• Maintain office inventory, order supplies, and manage equipment servicing.
• Ensure the office environment is clean, safe, and welcoming.
• Act as the primary point of contact for building maintenance, including submitting work requests.
• Support various departments with ad hoc administrative tasks. Real Estate Support
• Support real estate listings by drafting listing agreements, addendums, coordinate with photographers, upload new listings on MLS, social media, and affiliate websites, organizing required documentation and communicating with sellers and agents.
• Support real estate closings, including contract management, drafting addendums, reviewing HUD/ALTA, communications with title agencies, buyers, sellers and agents, and onboarding new homeowners to the community.
• Process agent and liaison commissions and bonuses.
• Assist sales agents and property managers with paperwork, CRM updates, and drafting contracts or agreements.
• Manage WR Sales email inbox and distribute any received communication.
• Update and coordinate agent and liaison monthly real estate calendar, update document templates for all official WR documents across all WR platforms (DocuSign, Teams, Asana, etc), assist with bi-weekly sales meeting agenda. Member & Customer Service
• Provide exceptional front desk and reception services, creating a positive first impression for guests and members.
• Responsible for ensuring front desk coverage during published Manor hours of operations, including weekend shifts.
• Address inquiries and complaints, providing prompt and effective solutions.
• Maintain up-to-date knowledge of WindRiver offerings, including slip rentals, golf memberships, and other amenities.
• Assist in planning and organizing community events.
• Maintain and organize Member Book Exchange and exercise facility, ensuring supplies and cleanliness standards are met. Marketing Support
• Ensure real estate marketing materials are updated and distributed.
• Collaborate with the Marketing team to assist with promotional materials and campaigns.

• High School diploma required; Bachelor's degree preferred
• Must be at least 18 years old
• Proven experience in office management or administrative roles, preferably in real estate or property management.
• Must be able and willing to work weekends.

• Strong organizational and multitasking skills.
• Excellent customer service and interpersonal skills.
• Proficiency in Microsoft Office Suite, CRM systems, and MLS platforms.
• Ability to manage multiple priorities and work under pressure.
• Knowledge of HOA regulations and community management is a plus