Office Manager - Kinect : Job Details

Position Overview: We are seeking a highly organized, proactive, and experienced Office Manager to join our medical practice. The Office Manager will oversee the daily operations of the office, manage support staff, and collaborate closely with doctors, clinicians, and other healthcare professionals to ensure the efficient and seamless delivery of patient care.

Key Responsibilities:

• Staff Management: Supervise, train, and schedule support staff. Conduct performance evaluations and provide feedback for ongoing development.
• Operational Oversight: Oversee the day-to-day operations of the practice, ensuring a well-organized and efficient office environment.
• Patient Experience: Maintain a high level of patient satisfaction by ensuring excellent customer service at every point of interaction.
• Collaboration with Clinicians: Work closely with doctors other healthcare providers to ensure operational needs are met and clinical staff are supported.
• Scheduling and Workflows: Optimize patient scheduling and workflows to maximize efficiency for both clinicians and administrative staff.
• Financial Management: Assist with billing oversight, insurance claims processing, and reconciliation of payments. Work with leadership on budgeting and expense management.
• Compliance and Policy Management: Ensure compliance with HIPAA, OSHA, and other healthcare regulations. Develop and enforce office policies and procedures.
• Inventory and Supplies: Manage inventory, including medical and office supplies, to ensure the practice is adequately stocked.
• Technology Management: Oversee the use of practice management software, electronic health records (EHR), and other systems to ensure accuracy and efficiency.
• Problem-Solving: Serve as the point of contact for office issues, troubleshooting challenges, and implementing solutions to improve processes.

Qualifications:

• Education: Bachelor's degree in healthcare administration, business management, or related field preferred. Equivalent experience considered.
• Experience: Minimum of 2 years of experience in office management, preferably in a medical or healthcare setting.
• Skills:
• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Strong problem-solving, organizational, and time management skills.