Office Manager - DeSorbo Health and Wellness : Job Details

Overview

We are seeking a highly motivated and experienced Operations Manager to oversee daily operations, drive business growth, and enhance overall efficiency. The ideal candidate is a strategic thinker, a proactive problem-solver, and a strong leader with a deep understanding of healthcare operations, business development, and financial management. They must be self-driven, possess exceptional attention to detail, and excel in hospitality, sales, and collections while maintaining a concierge-level approach to patient service.

Key Responsibilities

Operational Leadership & Process Improvement

• Lead and manage daily operations to ensure efficiency and effectiveness across all departments.
• Develop and implement strategic plans that align with the company's objectives.
• Identify and execute process improvements to enhance workflow, productivity, and cost efficiency.
• Establish key performance indicators (KPIs) to measure success and implement corrective actions when needed.
• Ensure compliance with healthcare regulations, HIPAA, and internal policies.

Business Development & Sales

• Develop and execute strategies to grow membership enrollment and increase patient retention.
• Identify new revenue opportunities, including service expansion and community partnerships.
• Oversee marketing initiatives, community outreach, and promotional events to attract and retain patients.
• Track sales performance metrics and adjust strategies to optimize business growth.

Financial Oversight & Collections

• Monitor profit and loss statements to make data-driven financial decisions.
• Manage billing, collections, and financial reporting, ensuring a strong revenue cycle.
• Oversee membership payment processing, outstanding balances, and patient financial agreements.
• Analyze financial data to identify cost-saving opportunities and maximize profitability.

Hospitality & Patient Experience

• Foster a concierge-level service environment, ensuring an exceptional patient experience.
• Train and mentor staff on hospitality-driven communication and service excellence.
• Oversee front-desk operations, patient scheduling, and check-in/check-out processes.
• Implement best practices to enhance patient satisfaction and loyalty.

Team Leadership & Performance Management

• Supervise and mentor staff, providing guidance, support, and performance evaluations.
• Ensure a positive and collaborative work culture that aligns with the organization's mission.
• Provide ongoing training to enhance staff efficiency and professional development.
• Oversee project management initiatives, ensuring timely completion within budget constraints.
• This position will also be required to take on any additional task as directed by COO and Owner.

Qualifications & Skills

• Experience: Minimum 3-5 years in healthcare operations, medical office management, business development, or hospitality.
• Education: Bachelors degree in Healthcare management, Business, Nursing, or related field.
• Leadership: Strong ability to manage teams, mentor staff, and drive performance.
• Financial Acumen: Expertise in budgeting, collections, and revenue cycle management.
• Business Development: Proven experience in sales, membership growth, and marketing strategies.
• Technology: Proficiency in EHR systems, billing software, and Microsoft Office Suite.
• Self-Driven & Strategic: Ability to work independently, solve problems, and implement scalable solutions.
• Concierge-Level Service Orientation: Strong focus on patient satisfaction and hospitality-driven care.

Why Join Us?

• Competitive salary and Generous time off
• Opportunity to shape and grow within an innovative healthcare model.
• Collaborative and supportive work environment with room for professional development.