Office Manager - State Farm Agent Team Member - Dondrell Swanson - State Farm Agent : Job Details

ABOUT OUR AGENCY:With 19 years of experience with State Farm, our agency is dedicated to delivering excellence through a team of 11 professionals serving two locations. Led by an agent with a BA from Arizona State University (Magna Cum Laude) and an MBA from the University of Minnesota, we foster a supportive, achievement-oriented culture where team members can thrive. We offer a comprehensive benefits package, including a monthly bonus plan, 401k, PTO, vision and dental, paid holidays, and an insurance stipend. Our agency is also deeply rooted in the community, partnering with select nonprofits and hosting financial wellness workshops. We are proud of our award-winning office cultureone that emphasizes growth, positive team chemistry, and high expectations. If youre driven to make an impact and grow alongside a committed team, wed love to hear from you!ROLE DESCRIPTION:AsOffice Manager - State Farm Agent Team Member withDondrell Swanson - State Farm Agent, you equip our agency to continually achieve its goals. You empower our agency by implementing and supporting office policies and consistently ensuring the execution of advantageous customer experiences. By alongside other team members, you create smooth operations to actualize the opportunities offered to people by insurance products and financial services. As an organized and detail-oriented professional, your skillset promotes the basis for people in our community to have something they need. Dondrell Swanson - State Farm Agent is eager to bring aboard your collaborative presence.RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Ensure the office is well-maintained, and continuously equipped to successfully meet customer needs and to market relevant products.

QUALIFICATIONS:

• Excellent communication skills - written, verbal, and listeningHighly organized and detail-oriented
• Experience in customer service required
• Experience in managing customer service preferred
• Experience in sales preferred
• Proactive in problem-solving
• Able to work in and manage a team environment
• Experience in Windows computer applications
• Able to coordinate and collaborate with others to achieve agency goals.
• Able to succeed in a fast-paced environment
• Able to obtain Property and Casualty License
• Able to obtain Life and Health License

BENEFITS:

• Paid time off (holidays and personal/sick days)
• Salary plus commission/bonus
• Health benefits
• Growth potential/opportunities for advancement within my agency
• $1500 signing bonus