Office Specialist 2 - State of Oregon : Job Details

Initial Posting Date:

11/25/2024

Application Deadline:

12/05/2024

Agency:

Department of Human Services

Salary Range:

$3,218 - $4,338

Position Type:

Employee

Position Title:

Office Specialist 2

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Would you enjoy collaborating with several different parties? Are you skilled in tracking multiple things at once? Would you be interested in joining a diverse team that is dedicated to serving children, families, and communities?

Summary of Duties

As an employee working within the Child Welfare Program, you will have an opportunity to make a meaningful difference in the lives of Oregon's most vulnerable children and families. Your dedication will help us achieve the Child Welfare Vision for Transformation that will support children and young adults to be safer, healthier, experience less trauma and achieve a greater well-being.

As an Office Specialist 2, you will:

* Provide essential administrative support to caseworkers and unit supervisors within the Child Welfare agency, assisting casework and management units across various disciplines, and maintain order in the lobby area following office policies and guidelines.

* Answer phone calls, address inquiries, coordinate schedules, and guide individuals to appropriate services, resources, and community partners.

* Ensures compliance with State and Federal laws, by coordinating timely production of payments, policy compliance, forms, and letters in alignment with ODHS policies.

* Handle a substantial volume of administrative documentation and electronic data entry, including filing documents into case files, closing, and transferring cases, creating case and assessment files, and managing personnel records.

* Actively seeks to provide culturally appropriate services, respecting the worth of diverse individuals and communities.

Minimum Qualifications

A valid driver's license and acceptable driving record are required for this position.

* Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

* An associate degree in any field; OR

* An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

* Experience in web-based applications, Microsoft Office products including Word, Outlook and Excel, and/or information processing.

* Experience with data input and maintenance of excel spreadsheets

* Experience using a computer to enter and retrieve data.

* Experience working in multiple applications simultaneously.

* Experience in customer service, both in-person and over the phone, with a strong ability to resolve conflicts effectively and professionally when interacting with the public.

Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Note: The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

* You will be working in an open office environment with noise from telephones, printers and other staff.

* As part of your job with Child Welfare you may work with hostile and resistant clients in person, by phone, or by email.

* There may be prolonged periods of sitting or standing in front of a computer.

* The nature of conversations you may overhear may include uncomfortable topics related to child abuse and neglect. The employee must be able to work with frequent interruptions or distractions.

* Position may require some travel to do purchases with SPOTS card.

* The employee must have a valid driver's license from the state in which they reside, and an acceptable driving record as determined by the Background Check Unit.

* Occasional compensated overtime during evening or weekend hours may be required.

Background Checks and Requirements

* If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

* The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

* Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.

* *A valid driver's license and acceptable driving record are required for this position.

Benefits

* ODHS Employee Resource Group communities that promote shared learning.

* Cost of Living Adjustments.

* Annual salary increases (until you reach the top of the listed salary range).

* Amazing benefits package.

* Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' preference:

* Veterans' preference information.

* How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

Malheur County preference:

* If your primary residence is in Malheur County, you may choose to receive 5 percent preference points. The application process includes a required question where you can indicate if you'd like to receive preference or not.

General Information

* This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

* This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

* The recruiter for this position is Sugei Hernandez. If you contact the recruiter, please include the job requisition number: REQ-169572

* Email: [email protected]

* Phone (call or text): 971-###-####