Office Specialist 2 - State of Oregon : Job Details

Initial Posting Date:

12/30/2024

Application Deadline:

01/13/2025

Agency:

Department of Human Services

Salary Range:

$3,218 - $4,338

Position Type:

Employee

Position Title:

Office Specialist 2

Job Description:

* Note: this position will receive a Cost of Living Adjustment (COLA) increase of 6.55% which is not reflected in the salary listed in this posting. The effective date of the increase is January 1, 2025 for February 1, 2025 paychecks.

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Do you want the opportunity to match the needs of people in the community with available federal, state and local programs or other resources to meet those needs? Do you want to be part of a diverse workforce that collaborates and learns from each other to improve services that supports the elderly, people with disabilities and communities using your top-notch administrative skills? Then, we want to hear from you!

SUMMARY OF DUTIES

In this position, the majority of your day will be working in a team environment helping individuals and families seeking services by providing specialized assistance at the front desk and on the phone. This position helps to guide customers of the Aging and People with Disabilities population through the sharing of rules, policies, procedures and programs in collaboration with other branch staff. You will be responsible for making decisions regarding requests for information from the public and entering that confidential information into the ONE system. Decisions could also include referring Oregonians to community resources or making appointments with the Oregon Department of Human Services for requested services. This position also may include a wide variety of data entry such as processing payroll and provider payments. Will also be responsible for other financial and administrative tasks in support of the branch office operations.

MINIMUM QUALIFICATIONS

Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents;

OR

An associate degree in any field;

OR

An equivalent combination of education and experience.

ESSENTIAL ATTRIBUTES

* Face-to-face customer service experience in an office setting

* Experience gathering information from customers to help determine the type of services to meet the needs of the customer

* Experience with repetitive data entry

* Experience handling a high volume of multiple tasks with competing deadlines

* Experience working with a variety of software and/or databases in an office setting

ATTENTION ALL CANDIDATES! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

WORKING CONDITIONS:

Work is performed in the office Monday - Friday, 8am - 5pm. Works primarily at the front desk in a general office environment. May come into contact with upset, and/or difficult people.

BACKGROUND CHECKS AND REQUIREMENTS

* If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

* The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

BENEFITS

* Amazing benefits package.

* Cost of Living Adjustments.

* Annual salary increases (until you reach the top of the listed salary range).

* ODHS Employee Resource Group communities that promote shared learning.

* Possible eligibility for the Public Service Loan Forgiveness Program.

EMPLOYMENT PREFERENCE

Veterans' preference:

* Veterans' preference information.

* How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

GENERAL INFORMATION

* This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

* This recruitment may be used to fill future vacancies in the same classification.

CONTACT

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions at [email protected].

* The recruiter for this position is Amy Acree If you contact the recruiter, please include the job requisition number.

* Email: [email protected]