Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Training & development
- Vision insurance
Purpose This Office Specialist role will help us achieve our Vision by being responsible for the parts process, claims/invoicing process, and maintaining our company's capability and readiness as it relates to parts and claims. This job works closely with office staff and technicians alike. This role is critical to the daily functions of our company, so the right candidate will have a sense of urgency about staying on top part requests and completed jobs as they come in. This person will also need to prioritize to make time for periodic tasks that keep things running smoothly. Growth in this role could include delegation and oversight of some tasks listed below and adding additional responsibilities affecting a wider range of the business. Company Vision Appliance Professional's Vision is:
To be the best employer in the appliance repair industry To provide the best customer service in the appliance repair industry To be a prosperous company that benefits our community Job ResponsibilitiesClaims & InvoicingAbout half of our work requires getting approval before completing a job and sending an invoice after the job. This function involves the following tasks:
- Submit technician's notes and part requests to manufacturer, home warranty company, and property management customers through their various portals/methods for authorization
- Invoice and track accounts receivable for manufacturer, home warranty company, and property management customers and individual late-payers
- Close out completed calls as finalized Sales after checking for complete part usage and payment records
PartsRepairing appliances requires a lot of parts! This function involves the following tasks:
- Order parts requested by technicians, effectively prioritizing cost, shipping time, and supplier relationships; also return unused parts to suppliers
- Track parts shipping status
- Receive parts as they arrive and tag for appropriate job or location
- Help technicians when they ask for part availability or pricing on a job
- At the end of each day, pull parts for the next days' jobs
- Take or oversee inventory counts in the office and on each technician's vehicle
Other important responsibilitiesThe right candidate will want to be a great teammate at a great company. There are a few ways to help accomplish that:
- Improve processes and look for opportunities to grow in your role and create opportunities for parts and claims to be competitive advantages for our company
- Keep portals for warranty and property management companies updated with company information and availability
- Participate in weekly office staff meetings
- Create or update SOPs for all tasks that you do - documenting your job is part of your job!
ScheduleThis job requires 40-hours per week in the office. Preferred schedule is Monday - Friday, 7:30am - 4:30pm with 1-hour lunch break (would consider slightly different schedule for the right candidate). The right person You may be a good fit for this job if you're fanatical about staying on top of work, getting the details right, and being helpful to your teammates. You don't need to be on the phone with customers all day, but should still have a positive attitude and contribute positively to our team atmosphere. You don't need to have any specific education or experience, but will need to have confidence you can learn anything and roll with changes as they occur. You are not a good fit for this job if you hate following a process or don't deal well with disruptions from others during the day. You're also not a good fit if you are looking for something temporary or don't like being held accountable for meeting goals. Compensation: $18.00 - $20.00 per hour We are hiring! Join our fun, supportive team and be proud of your company and career. Appliance Professional was established in 2006 and has been serving the Midlands ever since. Our Vision is to be the best employer in the industry, to provide the best customer service in the industry, and to be a prosperous company that benefits our community. We are achieving that Vision through our process, the Appliance Professional Way, which includes Technicians trained in customer service and appliance repair. This business is independently owned and operated. Your application will go directly to the independent business, and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location, and not to the United Appliance Servicers Association.
