Office Specialist (Office Specialist 2) - State of Oregon : Job Details

Initial Posting Date:

10/23/2024

Application Deadline:

11/06/2024

Agency:

Department of Human Services

Salary Range:

$3,218 - $4,338

Position Type:

Employee

Position Title:

Office Specialist (Office Specialist 2)

Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Bilingual Encouraged

You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language.

Opportunity awaits!

Imagine a career that not only values your expertise but also paves the way for your professional growth. If you have a background in secretarial or administrative roles and a familiarity with agency programs, we are eager to hear from you!

As an Office Specialist 2, you will work in the Baker City Office assisting Oregonians in-person. This position is not eligible for a remote schedule.

Summary of Duties

As an Office Specialist 2, you will:

* Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.

* Support the infrastructure of the office by supporting the day-to-day operation.

* Assist Oregonians by providing support with the online Oregon Eligibility system, for all Oregon Department of Human Service programs (ODHS), Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs. by phone or email to resolve any questions or concerns.

* Assisting Oregonians through a trauma informed lens.

* May include financial desk responsibilities.

* Provide support for cross-program business functions within the office.

Learn more about our programs, as your work providing services will be through the Aging & People with Disabilities Program (APD), Self-Sufficiency Program (SSP) and the Oregon Eligibility Partnership (OEP).

Minimum Qualifications

* Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

* An associate degree in any field; OR

* An equivalent combination of education and experience.

Essential Attributes

We are looking for candidates with:

* Experience in a reception setting delivering exceptional customer service.

* Demonstrated experience communicating in-person and over the phone with customers in various situations, including determining purpose of call or visit, providing referrals and information.

* Demonstrated experience navigating online systems, such as Microsoft Word, Excel, PowerPoint, email, and search engines.

* Demonstrated experience with basic office procedures like receiving, distributing incoming mail, and preparing outgoing mail.

* Demonstrated experience quickly adjusting to changing priorities and new tasks.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

Working Conditions

* Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.

* Experience high volume of computer work, using various computer programs in a fast-paced team environment.

* Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.

* This position works in the store front office and is not a remote position.

Background Checks and Requirements

* If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

* The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

* A valid driver's license and acceptable driving record or acceptable method of transportation are required for this position.

Benefits

* ODHS Employee Resource Group communities that promote shared learning.

* Cost of Living Adjustments.

* Annual salary increases (until you reach the top of the listed salary range).

* Amazing benefits package.

* Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans' preference:

* Veterans' preference information.

* How to submit your Veteran documents for preference. Please do not attach your Veterans' preference documentation in the Resume/CV field of your application.

General Information

* This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

* The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.

* This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

* The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.

* Email: [email protected]

* Phone (call or text): 541-###-####

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