Onboarding Coordinator - Dollywood Parks & Resorts - Full Time Year Round - Dollywood : Job Details

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Onboarding Coordinator who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Onboarding Coordinator checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The Onboarding Coordinator provides support by assisting Talent Acquisition Specialists, hiring managers, and new/returning Hosts with the onboarding process for Dollywood Parks and Resorts. All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and Responsibilities

• Use UKG Recruiting and Onboarding software systems to track new hires, update hiring status, launch onboarding, set up and maintain employees' personnel history
• Manage onboarding event software for efficiency, compliance and employee experience
• Audit personnel records for all new hires and rehires
• Maintain processing schedules for all new hires and rehires
• Act as the liaison between Safety and Human Resources to ensure a smooth onboarding experience
• Rescinds job offers for hosts who have unsatisfactory drug screen and background check results
• Oversee Safety Holds by ensuring required documents are submitted in a timely manner and follow up with leadership after approved by Safety
• Obtain proper identification for federal, state and company policy compliance
• Keep extensive onboarding records and update teams daily
• Check the results of credit, criminal background checks, drug tests and motor vehicle reports. Responsible for communicating results to all Hosts
• Track and report returned rehire letters, assist current hosts with issues surrounding rehire acceptance
• Plan and facilitate annual mass rehire processing events
• Assist with H2B processing events
• Assist with college group processing
• Be the primary point of contact for all contract labor support onboarding including scheduling initial meetings, onboarding plans, employee tracking, etc.
• Serve as back up to HR Front Desk as needed
• Ensure compliance with federal, state and company rules and regulations regarding personnel files
• Support Human Resources Operations with various projects surrounding Benefits enrollment
• Assist with and support other Human Resources programs and projects
• Maintain excellent relationships with Dollywood Parks and Resort teams and departments
• Respond, copy, and file daily correspondence in a timely manner
• Be knowledgeable of and assist with employment functions of new hosts to include, but not limited to, hiring events, training, wardrobe and host ID's
• Always maintain confidentiality to ensure that there is no release of information pertaining to Dollywood records, plans of any other matter without approval

Management reserves the right to change and/or add to these duties at any timeEducation and Experience Required

• Minimum 18 years of age
• High School Degree or equivalent required; College degree preferred
• Bilingual preferred
• Recruiting and Onboarding experience preferred
• Proficient knowledge of Microsoft Office software
• Intermediate Excel Skills highly preferred
• Type 40 WPM
• Knowledge of office equipment and computers
• Exceptional communication skills - written and verbal
• Data entry and data management experience preferred
• Must successfully complete a pre-employment background check
• Flexibility to meet varying customer needs and to juggle multiple priorities daily
• Strong organizational skills are essential
• Knowledge of employment law

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a team work environment by cooperating and helping co-workersMust be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to quickly learn human resources software Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to work outdoors
• Able to occasionally operate/drive a company vehicle with valid TN driver's license and insurance
• Able to lift up to 50 pounds, with assistance
• Able to communicate effectively using standard English grammar and punctuation

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.