Onboarding Manager – SaaS Startup - Mosaic : Job Details

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This range is provided by Mosaic. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$90,000.00/yr - $110,000.00/yr

Are you ready to make an impact at a fast-growing company that's transforming the future of work? Mosaic is on a mission to revolutionize how companies manage their people through the power of AI. Ranked as #226th fastest-growing company in the country for 2024 and #25 in software on the Inc 5000 list, we're redefining people management for organizations everywhere.

In your new role, you will manage the onboarding process for mid-market and enterprise clients at Mosaic, ensuring a seamless transition and exceptional first experience with our platform. You will collaborate closely with the Customer Success Management (CSM) team to optimize onboarding strategies and processes, and be responsible for the success and satisfaction of new clients during their critical first steps with Mosaic.

Requirements

• At least two years of experience in customer onboarding with enterprise client management is preferred.
• Experience in a high-touch, customer-facing role
• Proven track record of successfully managing large, complex customer engagements
• Excellent written and verbal communication skills
• Strong presentation and training skills
• Highly reliable, organized, with strong follow-through
• Self-starter with a take ownership mentality
• Strong sense of urgency and excellent time management skills
• Ability to work independently and thrive in a fast-paced startup environment
• Demonstrated ability to facilitate smooth introductions and training for a variety of software tools
• Capability to tailor onboarding processes to meet diverse client needs

If you're driven by innovation and excited by the challenge of transforming workforce management, Mosaic is the place for you. Take this rare opportunity to join a startup on the rise, where your contributions will directly influence our trajectory and impact on the world.

Entry level

Full-time

Management and Manufacturing

Software Development