ONLINE CHAT REPRESENTATIVE - Bikram Yoga Rancho Cucamonga : Job Details

Location: Remote

Pay: $35 per hour

Schedule: Flexible

Training: Paid training provided

Equipment: Necessary equipment provided

About Us:

Amplified Digital Agency is a top-tier digital marketing firm that specializes in creating innovative online strategies for businesses across various industries. We are looking for a Remote Online Chat Representative to provide real-time customer support via chat, ensuring a smooth and efficient experience for our clients and prospects.

Key Responsibilities:

• Live Chat Support: Respond to incoming chats from potential and current clients regarding inquiries about services, pricing, project updates, and technical issues.
• Problem Solving: Troubleshoot client concerns or questions in real-time, providing quick and accurate solutions or escalating issues to relevant internal teams.
• Service Inquiries: Provide detailed information about our digital marketing services, including SEO, web design, social media management, and more.
• Lead Qualification: Engage with website visitors to gather information, qualify leads, and schedule follow-up consultations with the sales team.
• Follow-Up: Track client conversations and follow up on any pending questions or unresolved issues to ensure client satisfaction.
• Data Entry: Log all interactions and client details into the CRM system, maintaining accurate and up-to-date records of customer interactions.
• Collaboration: Work closely with the sales, customer service, and technical teams to relay customer feedback, concerns, or requests for information.

Requirements:

• Strong written communication skills with an ability to convey information clearly and professionally
• Prior experience in online chat support or customer service is preferred
• Ability to manage multiple chat conversations simultaneously and remain organized
• Comfortable with using chat software and CRM tools (training provided)
• Excellent problem-solving skills and ability to handle inquiries efficiently
• Ability to work independently in a remote environment
• Basic understanding of digital marketing services is a plus but not required

Perks:

• Flexible work schedule to accommodate your personal lifestyle
• Paid training to ensure you're fully prepared for the role
• All necessary equipment (laptop, headset, etc.) will be provided
• Opportunity to work in the exciting and fast-growing digital marketing industry

If you enjoy helping people and have a knack for providing fast, effective solutions via chat, we'd love to hear from you!

Location: Remote

Pay: $35 per hour

Schedule: Flexible

Training: Paid training provided

Equipment: Necessary equipment provided

About Us:

Amplified Digital Agency is a top-tier digital marketing firm that specializes in creating innovative online strategies for businesses across various industries. We are looking for a Remote Online Chat Representative to provide real-time customer support via chat, ensuring a smooth and efficient experience for our clients and prospects.

Key Responsibilities:

• Live Chat Support: Respond to incoming chats from potential and current clients regarding inquiries about services, pricing, project updates, and technical issues.
• Problem Solving: Troubleshoot client concerns or questions in real-time, providing quick and accurate solutions or escalating issues to relevant internal teams.
• Service Inquiries: Provide detailed information about our digital marketing services, including SEO, web design, social media management, and more.
• Lead Qualification: Engage with website visitors to gather information, qualify leads, and schedule follow-up consultations with the sales team.
• Follow-Up: Track client conversations and follow up on any pending questions or unresolved issues to ensure client satisfaction.
• Data Entry: Log all interactions and client details into the CRM system, maintaining accurate and up-to-date records of customer interactions.
• Collaboration: Work closely with the sales, customer service, and technical teams to relay customer feedback, concerns, or requests for information.

Requirements:

• Strong written communication skills with an ability to convey information clearly and professionally
• Prior experience in online chat support or customer service is preferred
• Ability to manage multiple chat conversations simultaneously and remain organized
• Comfortable with using chat software and CRM tools (training provided)
• Excellent problem-solving skills and ability to handle inquiries efficiently
• Ability to work independently in a remote environment
• Basic understanding of digital marketing services is a plus but not required

Perks:

• Flexible work schedule to accommodate your personal lifestyle
• Paid training to ensure you're fully prepared for the role
• All necessary equipment (laptop, headset, etc.) will be provided
• Opportunity to work in the exciting and fast-growing digital marketing industry

If you enjoy helping people and have a knack for providing fast, effective solutions via chat, we'd love to hear from you!

Compensation details: 25-35 Hourly Wage

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