Online Cruise Reservationist/Entry Level - LoveBound Destinations : Job Details

Cruise Booking Management: Handle cruise reservations and bookings efficiently and accurately through online platforms and direct communication with cruise lines.

Client Consultation: Communicate with clients via phone, email, or online chat to understand their cruise preferences, budget, and special requirements.

Itinerary Planning: Assist clients in selecting suitable cruise itineraries, cabin types, and onboard amenities based on their preferences and needs.

Availability Monitoring: Utilize cruise booking systems to check cabin availability, rates, promotions, and special offers to provide clients with the best options.

Booking Coordination: Coordinate cruise bookings, including cabin selection, dining preferences, shore excursions, and special requests, ensuring accuracy and confirmation.

Customer Service: Provide exceptional customer service throughout the booking process, addressing inquiries, changes, and cancellations promptly and professionally.

Sales and Upselling: Identify opportunities to upsell additional services, such as travel insurance, pre- and post-cruise accommodations, onboard packages, and special amenities.

Documentation and Record Keeping: Maintain accurate records of bookings, client preferences, and communications in the reservation system, ensuring data integrity and confidentiality.