Online Marketplace Outlet Specialist - Hartville Hardware : Job Details

DescriptionJoin the Hartville Hardware family, where we believe that a contented team provides exceptional customer service. Our commitment to treating individuals with fairness and compassion fosters a positive environment for our valued team members.HRM Enterprises, Inc. encompasses the largest independent hardware store in the country, a renowned restaurant, an ever-thriving Marketplace, and a sought-after campus drawing guests from both near and far. As a locally owned and operated company, we take pride in leading the markets we serve, driven by a dedicated team that consistently exceeds our guests' expectations. We are dedicated to providing an outstanding workplace, encouraging professional growth and excellence among our team members.Our Culture and Team Members:With 82 years of industry experience, our family of businesses continues to thrive. Hartville Hardware, in operation for over 51 years, has earned a reputation as an excellent workplace. Many of our team members have chosen to make a career at the Hardware, with some exceeding 40 years of service. Rather than relying solely on our word, we invite you to speak with our team members directly to learn why they find Hartville Hardware such a gratifying place to work.Compensation Package:

• Competitive Salary: We offer a competitive base salary commensurate with your skills, experience, and the current market standards.
• Benefits: Comprehensive health insurance coverage, including medical, dental, and vision, ensuring the well-being of you and your family.
• Paid Time Off: Generous paid time off (PTO) allowance, allowing you to maintain a healthy work-life balance.
• Retirement Planning: 401(k) retirement savings plan with company matching, empowering you to plan for your future financial security.
• Professional Development: Opportunities for ongoing professional development
• Team Member Discounts: Exclusive discounts on our products/services, fostering a culture of appreciation for our valued team members.
• Wellness Programs: Participation in wellness programs designed to enhance your overall health and well-being.

What We Expect:We seek professionals who thrive in a collaborative environment of like-minded individuals. Our core values include:

• We do whatever it takes
• We give more than is expected
• We are long-term focused

If you are a compassionate professional who cares deeply about solving guests' problems, we invite you to join our team at Hartville Hardware.Job Overview: We are seeking an enthusiastic and detail-oriented individual as an Online Marketplace Outlet Specialist. As an Online Marketplace Outlet Specialist, you will be responsible for managing our digital outlet presence, ensuring the effective listing, promotion, and sale of a diverse range of products. Your role will play a crucial part in expanding our online market presence and providing exceptional service to our customers. This position works to optimize the assessment, photography, posting, sale, fulfillment, and related ongoing customer support of opened, used, and overstock inventory. This position is intricate to our sales team and is responsible for liquidating goodwill customer returns received in other than new conditions that cannot be returned to vendors for credit. Will also assist the Product Team with liquidating overstock inventory as needed.Responsibilities:

Product Listing and Management:

• Create compelling and accurate product listings for our online outlet platform.
• Manage inventory levels, ensuring accurate stock representation online.
• Regularly update product information, pricing, and promotions.
• Photograph each item for listing

Order Fulfillment:

• Process and fulfill online orders promptly and accurately.
• Coordinate with the logistics team to ensure timely shipping and delivery.
• Provide order tracking and shipping information to customers as needed.

Customer Engagement:

• Respond to customer inquiries and provide excellent customer service.
• Monitor customer reviews and feedback, addressing any issues or concerns.
• Collaborate with the customer service team to enhance the overall online shopping experience.

Quality Assurance:

• Ensure product listings adhere to quality standards and accurately represent the products.
• Conduct regular reviews of product listings for accuracy and relevance.

Qualifications:

• Previous experience in online sales, e-commerce, or a related field.
• Strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Familiarity with online marketplace platforms and best practices.
• Basic knowledge of hardware products and their specifications.
• Must be proficient with Excel
• Two-year associate's degree preferred

Technical Skills:

• Proficiency in using online sales platforms.
• Basic knowledge of image editing tools for product visuals.
• Familiarity with order management systems and e-commerce analytics.

Team Collaboration:

• Work collaboratively with cross-functional teams including logistics, marketing, and customer service.