Online Student Support Specialist - University of North Carolina Greensboro : Job Details

Posting Details

Position Information

Position Number 998070 Functional Title Online Student Support Specialist Position Type Staff Position Eclass EP - EHRA 12 mo leave earning University Information

Located in North Carolina's third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG continues to be recognized nationally for academic excellence, access, and affordability. UNCG is ranked No. 1 most affordable institution in North Carolina for net cost by the N.Y. Times and No. 1 in North Carolina for social mobility by The Wall Street Journal - helping first-generation and lower-income students find paths to prosperity. Designated an Innovation and Economic Prosperity University by the Association of Public and Land-grant Universities, UNCG is a community-engaged research institution with a portfolio of more than $67M in research and creative activity. The University's 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B.

Primary Purpose of the Organizational Unit

The Bryan School of Business and Economics is comprised of six academic departments and centralized support services. In addition to providing academic and administrative leadership for School, the Bryan School Dean's Office provides support for research, student services, information and instructional technology, human resources, and budgeting.

Undergraduate online degree programs in the Bryan School include eight BS degree programs and one BA degree program. Together, there are almost 1,200 students enrolled in these online programs.

Position Summary

The Online Student Support Specialist will work closely with Bryan School Undergraduate Student Services Office (advising), the Bryan Undergraduate Student Professional Development Office, and UNCG Career and Professional Development, to help Bryan online students connect with the internal and external services needed to succeed in the classroom and beyond.

Anticipated duties include:

* Organize and lead orientation sessions for new online students;

* Serve as a central resource for online student success;

* Assist advisors with outreach to, and the development of success plans for, online students that are struggling with academic and non-academic issues that impede their ability to make successful progress to completion;

* Manage a Canvas organization, including a regular newsletter, that provides: academic and career resources, important deadlines, and updates on current and upcoming events;

* Engage students with LinkedIn Learning and other relevant external training and certification opportunities;

* Work with Bryan School and University staff to provide professional development and career related events for online students such as recruiter panels, alumni panels, day in the life of specific professionals, virtual company treks, speakers focused on non-traditional students, semi-structured Q&A sessions, and online company mixers;

* Work with undergraduate professional development staff to create specific tracks and badges within the Bryan Gold program for online students;

* Conduct regular surveys and exit interviews of online students to see what they want in terms of events and activities, and obtain feedback on existing courses, degree programs, and extra-curricular activities; and

* Work with existing student organizations to incorporate online students and help online students develop new student organizations as needed.

Minimum Qualifications

Master's Degree in Business, Higher Education, Counseling, or related field from an accredited four-year college or university; or Bachelor's degree in Business, Higher Education, Counseling, or related field from an accredited four-year institution and minimum of 2 years of experience contributing to online student success initiatives in a higher education setting.

Additional Required Certifications, Licensures, and Certificates Preferred Qualifications Special Instructions to Applicants

For consideration, candidates should upload:

* Cover letter, not to exceed one page, detailing qualifications as they relate to this position.

* Resume

* List of references

Applicants are required to upload a list of references of at least three (3) professional references that includes:

* Name

* Company Name

* Type of reference (Professional, Supervisor, Colleague, Academic or Personal). One (1) of those references will need to be a current or previous supervisor.

* Email Address

* Contact Phone Number

Applications are not successfully submitted until an online confirmation number has been received at the end of the application process.

Recruitment Range $50,783 - $55,000 Org #-Department Dean's Office - BE - 11801 Job Open Date 10/04/2024 For Best Consideration Date 10/30/2024 Job Close Date Open Until Filled Yes FTE 1.000 Type of Appointment Permanent If time-limited, please specify end date for appointment. Number of Months per Year 12 FLSA Exempt

Key Responsibilities

________________________________________________________________________________________________________________________

Percentage Of Time 35% Key Responsibility

Coaching and Student Success Advising

Essential Tasks

* Organize and lead orientation sessions for new online students.

* Serve as a central resource for online student success.

* Assist advisors with outreach to, and the development of success plans for, online students that are struggling with academic and non-academic issues that impede their ability to make successful progress to completion.

Percentage Of Time 35% Key Responsibility

Develop and Manage Professional Development Activities for Online Students

Essential Tasks

* Work with undergraduate professional development staff to create specific tracks and badges within the Bryan Gold program for online students.

* Engage students with LinkedIn Learning and other relevant external training and certification opportunities.

* Assist with Bryan Blueprint courses and instructors to make online students aware of relevant activities.

* Conduct regular surveys and exit interviews of online students to see what they want in terms of events and activities, and obtain feedback on existing courses, degree programs, and extra-curricular activities.

Percentage Of Time 15% Key Responsibility

Mentoring students on Career Preparation

Essential Tasks

* Manage a Canvas organization, including a regular newsletter, that provides academic and career resources, important deadlines, and updates on current and upcoming events.

* Other duties, as assigned.

Percentage Of Time 15% Key Responsibility

Career Development Events Targeted to Online Students

Essential Tasks

* Work with Bryan School and University staff to provide professional development and career related events for online students such as recruiter panels, alumni panels, day in the life of specific professionals, virtual company treks, speakers focused on non-traditional students, semi-structured Q&A sessions, and online company mixers.

ADA Checklist

ADA Checklist

R for Rare (0-30%), O for Occasional (30-60%), F for Frequent (60-90%), C for Constant (90-100%).

Physical Effort Reading - F, Writing - F, Vision-Preparing/Analyzing figures - O, Hearing - F, Talking - F Work Environment Inside - C

Applicant Documents

Required Documents

* Resume/CV

* Cover Letter

* List of References

Optional Documents

Supplemental Questions

Required fields are indicated with an asterisk (*).

* * Are you eligible to work in the United States without sponsorship?

* Yes

* No

* * Please indicate how you learned of the vacant position for which you are applying:

* UNCGjobsearch website

* Piedmont Triad Area Newspaper

* The Chronicle of Higher Education

* Inside Higher Ed

* Other professional journal / website

* NCWorks.gov

* UNC school system job board

* Personal Networking

* Facebook

* Twitter

* LinkedIn

* If you selected Other , please provide the name of the resource here.

(Open Ended Question)