Operational Specialist - AM Surgical : Job Details

About Us:

AM Surgical is a leading provider of innovative surgical solutions, committed to excellence in product quality and customer service. We are expanding our operations to New Hampshire and are looking for a versatile and detail-oriented Operations Specialist to manage shipping, receiving, and collections at our new facility.

Position Overview:

The Operations Specialist will play a crucial role in ensuring the smooth and efficient handling of our shipping, receiving, and collections processes. This role combines logistical expertise with financial acumen, requiring a candidate who is organized, proactive, and capable of managing multiple responsibilities. The successful candidate will work closely with our operations team to ensure timely and accurate shipment of products, effective inventory management, and diligent tracking of accounts receivable.

Key Responsibilities:

Shipping & Receiving:

• Manage all aspects of shipping and receiving, including preparing, packaging, and scheduling shipments.
• Track incoming and outgoing shipments, ensuring timely and accurate deliveries.
• Maintain accurate inventory records, perform regular stock checks, and update the inventory management system.
• Coordinate with suppliers, couriers, and other stakeholders to resolve shipping and delivery issues.
• Ability to lift 50 pounds as a general physical requirement.

Collections:

• Oversee the accounts receivable process, including tracking outstanding payments and sending invoices.
• Identify overdue accounts using automated systems to monitor accounts payable statements.
• Contact customers to notify them of overdue payments by phone, mail, or personal visit.
• Encourage customers to repay debts on time and provide options for repayment.
• Record all communications and actions with customers, documenting efforts and customer financial status.
• Maintain and manage files of delinquent accounts and financial status of accounts.
• Advise customers on default consequences and debt repayment policies.
• Investigate discrepancies and resolve outstanding issues in customer accounts.

Additional Responsibilities:

• Handle customer questions and complaints.
• Record address changes and clean up old accounts.
• Compile reports on delinquent accounts for management.

Required Skills and Experience:

• Previous experience in shipping, receiving, logistics, or collections (3+ years preferred).
• Proficiency in NetSuite, Google Workplace, and Microsoft applications.
• Strong organizational skills; able to manage multiple priorities involving all aspects of department operations.
• Excellent communication skills, both written and verbal; able to interact professionally with all levels of the organization and external contacts.
• Proficient administrative skills; adept at using computers and e-mail.
• Good decision-making skills; able to use sound judgment in department decisions, administrative actions, and emergency situations.
• Able to read and interpret both written and verbal instructions.
• Lean Manufacturing experience is a plus.
• Ability to maintain and/or exceed work standards which will be reviewed at regular intervals.

Benefits:

• Competitive salary and Comprehensive health, eye, and dental insurance.
• 401k with a 6% match.
• 15 days PTO and major holidays.
• Opportunity to play a key role in the expansion of our operations in New Hampshire.
• Professional growth and development opportunities within a dynamic and supportive team.

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM