Operational Specialist - Key Choice Group : Job Details

You MUST live in the Richmond, Virginia area!

SUMMARY OF ROLE

The Operations Specialist is responsible for supporting internal and external

stakeholders. This person will work in a collaborative

team environment. The day-to-day work includes, but is not limited to, direct and indirect client support

through written and verbal communication, printing reports, daily closeout

procedures, client training and special projects as needed.

ESSENTIAL DUTIES

1. Independently manage task list and case queue.

4. Manage the support case switchboard to assign incoming cases to the appropriate resource.

5. Review daily:

a. Dashboard to ensure tasks are completed in a timely manner

b. Report queue, searching for anomalies

c. End-of-day file upload: data validation

6. Printing Responsibilities:

a. Print, seal and package all outgoing mail.

b. Manage USPS, FedEx and UPS delivery packages

c. Maintain printing equipment and supplies

13. Attend staff meetings and training as required

14. Perform other duties as assigned, including special projects.

KNOWLEDGE, SKILLS & ABILITIES

• Promote core values in all aspects of the job.

• Good comprehension and communication skills, with the ability to listen to and understand

information and ideas presented through written and verbal communication.

• Good decision-making skills, with the ability to analyze information, evaluate results, and implement

the best solution to solve problems or challenges.

• Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to the

job.

• Ability to work autonomously and understand when a superior should be involved in decision making.

• Maintain exceptional customer service skills through verbal and written communication.

• Must be detail oriented, able to plan, prioritize, and meet deadlines in a fast-paced environment.

• Process oriented with a focus on continuous improvement.

• Ability to deal with difficult, sensitive, and confidential issues.

• Enthusiasm, trustworthiness, personal integrity, and honesty.

• Professional, articulate, and able to use good independent judgment and discretion.

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent.

• (1) year of relevant experience and/or training, or equivalent combination of education and

experience.

• Proficient with the primary Microsoft Office programs.

• Ability to manage multiple projects and tasks to completion with minimal supervision.

• Ability to successfully pass a background check and other pre-employment screening.

• Access to reliable transportation.

• Ability to dependably report to our office location on all business days according to our attendance

schedule.

• Ability, on a limited basis, work after hours with advance notice.

GREAT-TO-HAVE QUALIFICATIONS

• Experience configuring HRIS systems.

• Customer service experience supporting software applications.

• On-the-job experience with case management systems (e.g. Salesforce, Netsuite, Zoho, etc.).

• Data analytics experience.

• Expertise in Microsoft Excel with the ability to perform complex functions.