Operational System Support Analyst - A2C : Job Details

Exciting opportunity available for a Healthcare Operational System Support Analyst for a contract to hire position in Philadelphia, PA. This role is 3 days/week in the Philadelphia, PA office. In this role you will be responsible for the following:

• Specific Duties:
• Responsible for Intake of Customer Extract File requests.
• Verify that the requests received have the necessary documentation/approval.
• Data Entry of the Extract File request into the Request System.
• Balancing/Verification/creating audit trail of Extract File Requests.
• Perform UAT on extract platform as required.
• Review and resolve customer inquiries.
• Interact with all internal and external partners across multiple related departments as needed.
• Document specific customer issues (over/under payments, setup issues, etc.).
• Escalate setup and billing issues to appropriate levels of management.
• Coordinate with Senior, Lead, and Supervisor on resolution of invoice errors.
• Effectively resolve any issue as directed by Senior, Lead, and/or management.
• Identify, track, report trends, and escalate issues to appropriate levels of management.
• May perform other duties as required by management.

• Skill/Experience/Education:
• Understanding of Self-Funded Billing, Healthcare industry data, and Data Warehouse.
• Ability to think critically and resolve problems.
• Strong attention to detail and the ability to succeed in a high-paced environment.
• Proficient with Microsoft Excel, Word, PowerPoint, and Outlook.
• Proficient with SQL.
• Good written and verbal communication skills.
• Ability to multi-task and prioritize activities.
• Bachelor's Degree in a Business-related field or equivalent work experience preferred.
• Minimum 2 - 5 years working within a Billing, Finance, Operations Department, Information Technology
• Healthcare Industry Data Knowledge and familiarity with Eligibility, Medical Claims, Pharmacy Claims and Lab Results.
• Experience with the Data Warehouse and Structured Query Language (SQL)

• Skill Matrix:
• SQL – 4-5 years
• Excel – 4-5 years
• Word – 4-5 years
• Outlook – 4-5 years
• ServiceNow a plus