Operations Admin II - FedEx : Job Details

Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customers first line of contact for a variety of issues. Essential Functions. Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone. Reviews, researches and/or enters data in various systems to support respective functional area. Compiles data and provides various regular and adhoc reports to management for review and determination. Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues. Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review. In addition to the above essential ...Operations, Customer Service, Operation, Management, Manufacturing, Skills