Operations Analyst Senior - FIS : Job Details

Job DescriptionAre you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.About the teamThis is a position in FIS' Systematics Application Service Provider (ASP) Team. The Systematics ASP team supports and maintains our multi-tenant Systematics Hosted environment. The Test Operations group within the Systematics ASP consists of several Operators and Operations Analysts, who support the test environments for our customers, providing environment management, provisioning services, and client testing coordination.What you will be doingIn this role, you will be working alongside senior team members to manage onboarding new clients to the environment. You will work with implementation managers and operational staff to meet environment requirements in tight timelines. You'll have the opportunity to apply technical problem-solving skills and drive innovation and improvement into the onboarding and client environment servicing processes.

• Investigate known error conditions and follow prescribed error correction procedures. Maintain the production scheduling system and implement new/improved work procedures.
• Follow escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job.
• Coordinate testing of applications, systems, processes and procedures, hardware and/or software changes.
• Analyze and implement changes or additions to software systems and production procedures.
• Maintain the production support disaster recovery/business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing.
• Perform other related duties as needed.

What you bring:

• Experience with the tools in use in the Systematics ASP environment: ZEKE, SAR, Panvalet, Endevor, Control-M.
• The ability to proactively take steps to better client relationships
• Knowledge of client objectives and business priorities, along with an understanding of FIS' role in achieving those objectives and priorities.
• Ability to analyze client stated requirements, to anticipate client future needs, to discern business opportunities in client needs and work effectively with multiple client contacts.
• Skill in solving client business problems.
• Ability to respond to client questions or needs even if outside area of responsibility
• Ability to communicate effectively verbally and in writing
• Ability to establish and maintain effective working relationships with employees, clients and public

Added bonus if you have:

• The ability to identify new tools, technology or processes that improve the overall processing environment or processing efficiency is a plus.
• Extensive troubleshooting background: the ability to recognize abnormal processing conditions and determine the appropriate actions required to resolve issue(s) and complete processing.
• Training skills, the ability to train internal customers (employees) on processes, new systems or new procedures.

What we offer you

• A work environment built on collaboration, flexibility and respect
• A modern, international work environment and a dedicated and motivated team
• Attractive benefits including private medical cover, dental cover, and travel insurance
• The chance to work on some of the most challenging, relevant issues in financial services & technology

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $58,910.00 - $96,000.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy StatementFIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.EEOC StatementFIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available hereFor positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.Sourcing ModelRecruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.#pridepass