OPERATIONS ASSISTANT - EAGAN CIVIC ARENA - City of Eagan, MN : Job Details

Salary: $21.59 HourlyLocation : Eagan Civic ArenaJob Type: Seasonal/TemporaryJob Number: 202200041Department: Parks and RecreationOpening Date: 12/13/2023FLSA: Non-ExemptJob DescriptionOperations Assistant - Eagan Civic ArenaPart-time, Recurring, Not Benefit Eligible, Non-ExemptUp to 20 hours per weekPay: $21.588 The City of Eagan is hiringa Civic Operations Assistant for the Eagan Civic Arena! The Part-Time Operations assistant is the lead staff person in the absence of full-time staff. This position is responsible for maintaining exceptional customer service to guests, providing work direction to other part-time staff, and the oversight of all scheduled events, rentals, programs and services in the building. This individual will work up to 20 hours per week, with a schedule that includes evenings, weekends and holidays. Apply today at Essential Position Functions

• Oversee the Eagan Civic Arena (building and grounds) to maintain a clean and safe environment for all users
• Manage part-time building staff, ensuring they are completing tasks and following established policies and procedures
• Serve as the primary on-site contact person for customers, events, room rentals & vendors. This includes handling any conflicts in a professional and courteous fashion
• Assist guests in the registration for recreational programs and activities, and in the reservation of facility rental spaces
• Maintain working knowledge of all building operations: ice resurfacing, pro shop, meetings/events, concessions, programs & services
• Responsible for end of day deposits and financial reports
• Ensure the completion of light maintenance including but not limited to: room set-up and take-down, general cleaning (windows, floors, spills, tables, chairs, vacuuming, clean surfaces in rest rooms and locker rooms, restock paper products, pick up outside litter and snow removal when needed) on a nightly/daily basis
• Coordinate and implement any recreational program or activity and assist in any city-wide events as assigned
• Complete on-going facility program evaluations, injury reports, damage reports and equipment or supply request forms
• Open and close the building as scheduled
• Act as emergency coordinator according to emergency action plan when necessary
• Operate the ice resurfacer and maintain ice surface.
• Other duties as assigned

Minimum Qualifications

• Must be at least 18 years of age
• High school diploma or equivalent (G.E.D.)
• Valid driver's license
• Two-year ice maintenance experience.
• One year of direct customer service experience in an environment that is highly visible and active
• Six months supervisory experience
• Must be able to lift/move 50 pounds

• One year of college work in Recreation, Education or related field. Equivalent experience would be acceptable
• More than one year of direct customer service experience in an environment that is highly visible and active
• More than six months supervisory experience
• Current CPR and first aid training and/or certification
• Experience operating a skate sharpening equipment

Working Conditions and Expectations:

• While performing the duties of the job, the employee is regularly required to stand, talk, hear and write
• Specific vision abilities required include close vision, distant vision and peripheral vision
• Frequently lift and/or move up to 50 pounds
• The employee may occasionally climb a ladder, operate a lift, and operate a vehicle with multiple hand and foot operations
• Must have the ability to walk on the ice surface
• Must be able to perform all essential position functions under the working conditions as described
• Must be self-motivated and a hard-working individual

Located in the Twin Cities metro area, Eagan is home to about 68,000 people. The City operates under a Council-Administrator form of government, employing 250 regular full-time employees, and up to 400 seasonal and part-time employees. Regarded as a great place to live, work and play, the City of Eagan prides itself on exceptional customer service and employs a stable workforce with experienced and professional staff. Areas of employment include finance, engineering, law enforcement, fire safety, parks and recreation, forestry, public works and utilities, community development, sports and fitness, arts and preschool education, etc. Visit our website to learn more at !The City of Eagan is an Equal Opportunity EmployerThis position is not eligible for benefits.As a public employee with the City of Eagan, you may become eligible to participate in the Minnesota Public Employees Retirement Association (PERA). For more information on MN PERA pension or to determine eligibility, visit If you are a retiree currently receiving PERA pension payments, please contact Human Resources at 01 Are you 18 years of age or older?

• Yes
• No

02 Do you have a high school diploma or G.E.D.?

• Yes
• No

03 Do you have a valid driver's license?

• Yes
• No

04 Scheduled shifts includes evenings, weekends and holidays up to 20 hours per week. Are you able to work these shifts?

• Yes
• No

05 Do you have the ability to perform all essential positoin functions under the working conditions as described in the job posting? Including but not limited to; ability to lift/move 50 pounds, climb a ladder, operate a lift, operate a vehicle with multiple hand and foot operations, ability to walk on the ice surface, etc.

• Yes
• No

06 How many years of ice maintenance experience do you have (i.e., operating a resurfacer such as a Zamboni)?

• No Experience
• 1 year
• 2 years
• 3 years
• 4+ years

07 How much direct customer service experience do you have in an environment that is highly visible and active?

• No Expereince
• 1 year
• 2-4 years
• 5-7 years
• 8-10 years
• 11+ years

08 Briefly describe your customer service experience (NA for none). 09 How much experience do you have supervising part-time and/or seasonal employees

• 0-5 months
• 6-12 months
• 1-2 years
• 3-4 years
• 5+ years

10 Briefly describe your supervisory experience (NA for none). 11 Are you currently certified in CPR and First Aid?

• Yes
• No

12 Have you completed at least one year of college coursework in recreation, education or a related field OR at least 2 years of equivalent work experience in recreation, education or related field.

• Yes
• No

13 Please list all degrees received as well as the name, location, and course of study of all colleges, universities, and technical/vocational schools attended (NA if none). 14 Do you have experience operating a skate sharpening equipment?

• Yes
• No

15 Do you have previous experience working in an Arena or Community Center setting?

• Yes
• No

16 Do you have previous experience with light maintenance? Examples may include room set-up, general cleaning, snow removal, etc.

• Yes
• No

17 Do you have pervious experience handing payments, daily deposits, and financial reports?

• Yes
• No

18 Describe your experience with handling payments, daily deposits, and financial reports. Required Question