Operations Assistant (Part-Time) - Riteway Bus Service : Job Details

GO Riteway's Mission Statement: GO Riteway is committed to providing superior transportation services to students, business travelers, local residents, and tourists. We will accomplish this by focusing on Safety, Integrity, and Teamwork. Location:1864 Godfrey Dr.Waupaca, WI 54981HOURS :Monday - FridayHours 5:30am-830am ish and 2:00pm-430/5:00pm ishPOSITION SUMMARYHas onsite responsibility for providing phone and dispatch support during peak operation times within the School Bus Terminal. Respond to inquiries related to student drop-off and pick-up times, basic routing questions and provide general administrative duties. This is a key position providing exceptional customer service, efficient and effective problem-solving.DUTIES AND RESPONSIBILITES:

• Answer telephones and respond to customer inquiries
• Take effective notes when necessary
• Provide exceptional customer service
• Follow-up on request of phone calls with manager
• Communicate with drivers as needed
• Basic administrative tasks to ensure drivers are adequately prepared for routes
• Additional duties and responsibilities may be assigned

GENERAL QUALIFICATIONS:

• Strong organizational and communication skills, written and verbal. Detail oriented including documentation skills
• Maintain confidentiality
• Able to work effectively and well with diverse groups of people, teamwork
• Able to work effectively and well with diverse groups of people, teamwork
• A strong working knowledge of computers and ability to learn new software programs
• Strong organizational and communication skills, written and verbal. Detail oriented including documentation skills.
• Valid Wisconsin Driver's License
• Obtain within 90 days of employment and maintain a commercial driver's license (CDL) with the necessary endorsements.
• Able to work effectively and well with diverse groups of people, teamwork.
• A strong working knowledge of computers and ability to learn new software programs.

DESIRED QUALIFICATIONS:

• Prior experience in a charter coordinating or dispatch role.
• Prior experience in the transportation industry.
• Intermediate knowledge and experience with MS Word and Excel.

The responsibilities of this job may change as the needs of the operation continue to evolve. We Go the Extra Mile!EOE of Minorities/Females/Vets/Disability