Operations Associate - The Araca Group : Job Details

Company: Araca Merchandise, L.P.

Job Title: Associate, Operations

Job Type: Full-time

Job Location: Hybrid NY Office

Compensation: $50-$55K + 401k with Match + 3 weeks PTO + Medical, Dental, + Vision Benefits!

The Araca Group is a leading, global entertainment & merchandising company that has been prospering for almost 25 years thanks to our innovative and collaborative team members.

Araca's employees act as brand ambassadors through creating live event and ecommerce merchandise experiences for some of the world's top entertainment properties including Sesame Street Live!, Ghostbusters, Wicked, Cobra Kai, Hadestown, The Book of Mormon, Jeopardy, Beetlejuice the Musical, Bluey's Big Play and many more.

Are you interested in a hands-on opportunity to go “behind the scenes” with how the merchandise operations for Broadway & Touring shows are created and maintained? Araca Merchandise is seeking qualified candidates for an Associate level position in our Live Event Operations department. Working in theatres with our field mangers & Live Event teams locally in NYC and across the US (sometimes Canada!), you'll gain in-person knowledge on how the merchandise experience is created.

Position Summary:

The Operations Associate reports to VP of Operations & Systems. This position assists in ensuring that sales operations are fully functioning, field managers are properly trained, new field operations are loaded in successfully, and that everything on the sales floor is up and running. This position works alongside the Visuals, Inventory, and Customer Experience teams to set the field managers and accounts up for success.

Essential Duties and Responsibilities:

• Coordinating lead-up and onsite load-in and load-out logistics
• Facilitating completion of inter-departmental Launch/Closing Checklists
• Ensuring that POS systems are operational during sales periods
• Repairing Booths that require minor fixing
• Maintaining Square item catalogs
• Maintaining pricing
• Verifying & approving manually entered invoices
• Entering sales for select global operations
• Training new Field Managers so they are operationally set for launches
• Maintaining QR menus
• Conduct venue site visits for new shows as needed
• Visit NYC venues to check in on managers/operations
• Adding sales associates into Square Dashboard for new accounts
• Organizing and reviewing booth photo submissions provided by Tour/NYC/Store Managers
• Maintaining “Ops Database” resource

Soft Skills:

• Willingness to Learn, Strategic Thinking, Problem Solving Skills, Attention to Detail, Flexibility, People Skills, Communication, Leadership, Delegation, Time Management,

Hard Skills:

• Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)
• Basic carpentry/repair/handiwork knowledge
• Experience with Power Tools
• Extensive Customer Service experience
• Familiarity with Square and NetSuite a plus

ABOUT US:

Founded in 1997, The Araca Group is a vertically integrated theatrical producing and merchandising company, with offices in New York, Los Angeles, London, and Sydney.

Araca works closely with both new and established partners to activate fan engagement through merchandise experiences. Each activation is carefully tailored to support the brand's marketing strategy, generate revenue, and enhance the overall entertainment event. Our mission is to excite and engage our partners' audiences by delivering the highest quality products through innovative and strategic distribution channels.

Some of our clients include: Wicked, The Book of Mormon, Hadestown, Cobra Kai, Outlander, Alvin Ailey American Dance Theatre, F1 The Exhibition, Lionsgate, and Jeopardy. For more information go to www.araca.com.