Operations Coordinator - Trooh : Job Details

Trooh is a leading American media company, reaching millions of Gen Z consumers on their daily journey out-of-home. We have transformed the landscape with the integration of data, insights and digital into large scale, sought-after locations. As leaders in audience targeting to 18-24 s, we have built scale and impact through our campus environments in over 1000+ colleges and universities nationwide. Trooh s extensive addressable media, spread across thousands of high dwell time locations, ensure high impact solutions to engage gen z consumers at the right time.

This is an exciting opportunity for an Operations Coordinator to join our team in ensuring seamless and timely campaign delivery and connectivity of all our digital screens. This role is also the primary point of contact with Trooh s third party contractors. The Operations Coordinator will work with both venues and field technicians to troubleshoot any issues and dispatch solutions in an effective manner. The successful candidate will be extremely well organized, detail oriented and self-motivated. They will have excellent communication skills and strong Microsoft Office skills.

Accountabilities and Responsibilities:

• Organize work orders based on priorities and assign work orders to appropriate field team via Trooh s work order system.
• Hire third party field technicians as required and be their key day-to-day contact
• Communicate regularly with field technicians to ensure timely completion of work orders and follow up on delays. Confirm when work orders are complete and problem solve.
• Responsible for shipping and tracking of part deliveries on a regular basis
• Provide regular reports on the status of work orders.
• Track, approve, and file all field support invoices ensuring accuracy with initial quotation.
• Act independently within specific guidelines and recognize matters requiring a sense of urgency, being able to prioritize and have exceptional time management.
• Proactively think through potential outcomes of work orders and implications for service delivery.
• Ensure team KPIs are being met and third-party technicians are meeting Trooh s standards for quality performance. Participate in special projects, assignments, and administrative duties as needed.

What you offer:

• Post-secondary education preferably related to marketing or business administration and a minimum of 2-4 years experience in the media or advertising industry, preferably in OOH (out of home) sector; experience with an agency or vendor in a trafficking or project management role is a big plus.
• Superior MS Office skills (Word, Excel, PowerPoint).
• Previous experience in Ayuda, Salesforce, or similar ERP/CRM inventory and work order tracking system an asset.
• Exceptional organizational skills coupled with excellent interpersonal, verbal and written communication skills.
• Ability to hold people accountable and keep others on track of work assignments.
• Ability to handle multiple projects and requests simultaneously, utilizing strong time management skills in a highly organized fashion.
• Ability to be sensitive to tight deadlines while managing changing priorities.
• Professional, outgoing, enthusiastic and a real team player that is ready to champion the Trooh brand.

What a career at Trooh can offer you?

Competitive compensation packages

Full benefits including a 401K and tax savings through a FSA

Generous paid time off as well as a December holiday closure

Hybrid Work schedule with Friday work from home

4.5 Day Work Week with Friday Afternoons off

This is a base plus commission structure role

Vibrant team-work environment

Employee Referral bonuses

We appreciate the interest of all candidates, however, only candidates selected for an interview will be contacted.

Trooh Media is an equal opportunity employer. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.