Operations Coordinator - Motor Services Hugo Stamp / Pacific Power Group : Job Details

Job Type Full-timeDescriptionCompany Overview: At Motor Services Hugo Stamp (MSHS) and Pacific Power Group, our mission is to sustain the momentum and energy that drives the world forward. Within the marine engine and backup power generation sectors, we offer comprehensive maintenance, repair, and overhaul services. Our highly skilled team comprises field service technicians, engineers, and workshop professionals who are in constant demand to ensure operational stability across vital industries such as military and defense, first responders, and global supply chain providers-covering everything from raw materials to consumer goods and food products. Join us now and become part of a team dedicated to making a meaningful impact on the world. Job Summary: The Operations Coordinator is responsible for the service delivery coordination and administrative functions for workshop service orders. Ensures compliance with contractual obligations. The Operations Coordinator is tasked with effective and timely management of the service work order for the Service Team. In addition, the person in this role is responsible for assisting in the documenting of processes and initiating process improvements while ensuring quality control, expedient and efficient productivity. Review of accurate technical reporting by workshop staff. This role will especially be focused on identifying continuous improvement processes, and support in developing guiding the assigned workshop staff members, including cross-training and individual employee growth plans and learning.Job Details: Wage Range: $27.50 - $32.00 per hour, based on skills and experienceWork Location: Motor Services Hugo Stamp, 2022 Tamvest Court, Mandeville, LA Work Schedule: Monday - Friday, 6:30 AM - 3:00 PM, with some overtime.Sign-on Bonus: $1000Benefits Include: Medical, Dental, Vision, 15 days PTO, 10 Paid Holidays, Life Insurance, AD&D, Short/Long Term Disability, 401K with Company Match, Pet insurance, Optional Supplemental Insurances, Legal Assistance for Identity Theft, Health Advocate, Tuition Assistance, Maternity and Paternity Leave, Adoption Aid. Essential Duties & Responsibilities:Responsible for opening service work orders and maintaining communication with service manager and other internal customers about the SWOCarefully review and analyze each request for quote to ensure that their respective quotes and orders are created to match exactly what our customers need.Record and track time and travel expenses related to service personal working on the jobInvoice service work orders and ensure bookings are correct, totals match the customer POResolve any discrepancies on the service work orderSupport AR aging inquiries; follow to resolutionManage and maintain optimum communications and relationship with all internal customers, as well as followed up on open quotes and orders to identify opportunities and maximize revenue.Coordinate with various departments involved in the service delivery process to facilitate team collaboration and timely delivery of orders.Organize and prioritize daily as well as ongoing request from internal and external stakeholders to ensure a timely completion of all tasks.Assist in overseeing the work quality and productivity of the staffBusiness related tasks include Workshop Processes and Organization (cleanliness, layout, work-flow) End-Product Reliability/Quality and customer satisfaction Balanced personnel utilization Accurate record keeping, measurements and professional condition and service reporting Time Efficiency, Cost Management, Technician SafetyCustomer Experience (regular schedule updates)Proactive updates to internal / external stakeholders as the case may beDesigning and implementing workshop efficiency improving processesCompiling all information for CLEAN billing within 5 business days from completion of job (0 mistakes in billing and reports)Quality Control, internal and external stakeholder feedback (management surveyed)Assist in Year over Year efficiency improvement: workshop margin increase min. 3%, target 5%, vs same QTR year priorOther duties as assigned. RequirementsRequired Knowledge, Skills, and Abilities:Technical knowledge/experience in maritime and energy industry preferredMust have exceptional customer service orientationTechnical sales knowledge preferredAbility to read and interpret technical drawings and documents preferredMust have solid negotiation skillsAbility to perform multiple tasks and prioritize based on business need; and demonstrate flexible and efficient time managementMust be proficient with Excel, Word, PowerPointExperience in an ERP systemDiverse knowledge in reading technical drawings in standard and metric measurements.Reliable, responsible, and dependable in fulfilling work related duties.Be flexible and available to interact with employees at all levels.Be self-directed and motivated. Possess the ability to work independently with minimal supervision.Education and Experience Requirements:An associates or bachelor's degree in procurement, supply chain and distribution, technical science or other related area or equivalent experience of a minimum of 3 years related work experience.Work Environment & Physical Demands:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopies, filing cabinets, printers, and scanners.While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.Lifting up to 50 pounds.The ability to stand for long periods and be comfortable with kneeling, stooping and working in cramped and uncomfortable positions is required.Should be prepared to twist and turn the body often and must be open to working outdoors in various weather conditions. All offers of employment are contingent upon the successful completion of a background check and drug screening. Motor Services Hugo Stamp (MSHS) and Pacific Power Group (PPG) shall abide by the requirements of 40 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a).MSHS and PPG will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. Pacific Power Group will take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin.MSHS and PPG will not discriminate against any employee or applicant for employment because they are a disabled veteran, recently separated veteran, active duty wartime or campaign badge veteran, or Armed Forces service medal veteran (hereinafter collectively referred to as protected veteran(s) ) in regard to any position for which the employee or applicant for employment is qualified.MSHS and PPG will not discriminate against any employee or applicant for employment because of physical or mental disability in regard to any position for which the employee or applicant for employment is qualified. EEO/AA Employer/Vet/Disabled Salary Description $27.50 - $32.00 per hour