Operations Coordinator - Aston Carter : Job Details

Job Title: Operations Coordinator

Job Description

The duties and responsibilities of this position consist of but are not limited to the following: With a focus on quality and efficiency, execute one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): create orders, activate shipments, build loads, assign loads, schedule appointments, track and trace shipments, invoice, update financials, execute non-standardized activities related to carrier payments, T-cheks, reject orders, cancel orders, update and resolve events, book loads, bounce loads, and execute load builder profiles. Monitor task boards and assigned email accounts to respond to customer and carrier requests. Document events utilizing knowledge gained through SOPs and experience, and when required, follow defined escalation procedures. Follow through on customer or carrier requests to ensure satisfaction. Escalate questions or requests when necessary and ensure the accuracy of load data in systems according to company and customer standards. Perform other duties or responsibilities as assigned according to team and/or country-specific requirements.

Hard Skills

+ Order Creation

+ Shipment Activation

+ Load Building

+ Appointment Scheduling

+ Tracking and Tracing Shipments

+ Invoicing

+ Financial Updates

+ Carrier Payments

+ T-cheks

+ Order Rejection

+ Order Cancellation

+ Event Resolution

+ Load Booking

+ Load Bouncing

+ Load Builder Profile Execution

Soft Skills

+ Attention to Detail

+ Customer Service

+ Problem Solving

+ Effective Communication

+ Team Collaboration

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

+ Hiring diverse talent

+ Maintaining an inclusive environment through persistent self-reflection

+ Building a culture of care, engagement, and recognition with clear outcomes

+ Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] ( [email protected]) for other accommodation options.