Operations Coordinator, Tactical Response Team - Cruise : Job Details

We're Cruise, a self-driving service designed for the cities we love.

We're building the world's most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.

In our cars, you're free to be yourself. It's the same here at Cruise. We're creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.

Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.

What you'll be doing:

• Travel 80%+ to new locations around the US and coordinate team movements and execution to support Engineering and New Market Expansion priorities
• Coordinate day/swing/night operations and personnel at facilities in new and up-and-coming markets to provide critical mileage accumulation and discrete test data to Engineering
• Ensure the success of the shift by meeting service-level agreements while maintaining high levels of team morale, enthusiasm, and engagement
• Communicate assignments, break location and time, and other ad hoc projects with AVTs
• Manage deployment of our AV fleet, ensuring a safe and efficient operation while maintaining charge levels
• Lead AV troubleshooting and immediate issue reporting to Operations Managers, Vehicles team, and engineering teams
• Prepare daily reports and log JIRA tickets
• Immediately respond to incidents in the field
• Assist with high level, complex projects and pilot programs, collaborating with other cross-functional teams
• Mentoring junior Coordinators

• Experience in operations management, operations planning, or project management at a fast-paced start-up or tech company
• Ability to travel 80%+ of the time
• You are a tenacious teammate, with a bias toward action and a continuous improvement approach. You work well with others
• Tough problems and setbacks do not deter you; you see them as exciting challenges and growth opportunities
• Competency in G-Suite products (Slides, Sheets, Forms), and Microsoft products (Word, Excel, Powerpoint)
• The ability to communicate key issues coherently and confidently to cross-functional partners

Bonus points!

• Operational experience with a large, 24/7 frontline workforce
• Mobility or transportation experience, particularly with a large fleet
• Entrepreneurial experience/ownership mentality or other innovation history
• Competency in Jira, Jama, Lucidchart, Smartsheets, and/or Looker
• Experience managing and deploying key assets, especially in new markets or in travel settings

The hourly range for this position is $23 - $25/hr. Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, long-term incentives, and benefits. These ranges are subject to change.

Our benefits are here to support the whole you:

• Competitive salary and benefits
• Medical / dental / vision, Life and AD&D
• Subsidized mental health benefits
• Paid time off and holidays
• Paid parental, medical, family care, and military leave of absence
• 401(k) Cruise matching program
• Fertility benefits
• Dependent Care Flexible Spending Account
• Flexible Spending Account & Health Saving Account
• Perks Wallet program for benefits/perks
• Pre-tax Commuter benefit plan for local employees
• CruiseFlex, our location-flexible work policy. (Learn more about CruiseFlex).

• Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

• GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, age, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.

Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email [email protected].

We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives. Know Your Rights: Workplace Discrimination is Illegal

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver's license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.

Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.

No Application Deadline