Operations Director - Bronx Community College : Job Details

Director of Operations Bronx, NY BRONX COMMUNITY COLLEGE Director of Operations POSITION DETAILS The Director of Operations is a new role in Workforce Development and Continuing Education (WDCE) at Bronx Community College. The Director of Operations will be a member of the leadership team of WDCE and will report to the WDCE Dean. Workforce Development and Continuing Education's mission is to equip the greater BCC community with technical and professional skills to launch family-sustaining careers in support of the overall economic development of the Bronx. We achieve this by offering low- and no-cost training and certifications for community members and BCC students in high-demand sectors such as education, healthcare, green jobs, and IT. In addition, our Office of Career Development provides students with job-readiness and career-building services, as well as connections to internships and jobs. We are a front door for employers to BCC, who come to us as their go-to source for high-quality talent. Within BCC, Workforce Development and Continuing Education manages student recruitment and enrollment, grant writing and reporting, budgeting, instructor hiring, room reservations, and data collection/analysis for the unit. To support Workforce Development and Continuing Education's vision for growth in the coming years, this Director will be pivotal in managing the fiscal operations of the division, developing robust systems and processes for these functions, creating SOPs and training staff, and ensuring we are able to plan in a sound yet ambitious way. Workforce Development and Continuing Education's staff and programs are funded through a combination of tax dollars, private grants, and revenue from tuition and contracts. Each funding stream is managed through a unique process and office on campus and centrally at CUNY, with distinct fiscal years, guidelines for spending, and reporting requirements. To support WDCE's vision for growth, WDCE seeks a budget and operations expert who is as comfortable delving into budgeting and reporting as they are developing strategic analyses and project plans to inform the unit's growth. Under the direction of the Dean, the Director will lead: Overseeing and driving strategic planning for budgeting, financial forecasting, and modeling, ensuring alignment with Workforce Development and Continuing Education's goals and priorities. Leading the development of data collection frameworks and presenting insights on recruitment, retention, and employment outcomes to inform both operational decisions and long-term strategy. Managing the evaluation and implementation of technology solutions to streamline processes, improve efficiency, and support data-driven decision-making. Designing, implementing, and ensuring adherence to Standard Operating Procedures (SOPs) for key programs, ensuring consistency, scalability, and compliance. Leading the planning and execution of the TAP for Workforce rollout, ensuring seamless integration into Workforce Development and Continuing Education operations. Cultivating and maintaining strategic relationships with key campus departments (Finance, Financial Aid, Registrar, Grants, HR) and CUNY Central to ensure smooth operations and resource alignment. This role presents an exciting opportunity for an individual who thrives in driving operational excellence, solving complex challenges, and building scalable systems from the ground up. The Director will play a critical role in ensuring that Workforce Development and Continuing Education can deliver on its mission effectively and sustainably in the Bronx. QUALIFICATIONS Bachelor's Degree and eight years' related experience required. PREFERRED QUALIFICATIONS: Significant experience developing and managing budgets with multiple funding sources Experience creating financial analyses/reporting Track record developing data collection tools and workflows, such as in Excel Experience managing grants Proven ability to gain buy-in from teams to adopting new processes, especially when those teams do not directly report to this person Proven ability to navigate and form relationships in complex bureaucratic structures and work with diverse partners, such as in a public sector and higher education environment, with patience and empathy Persistent, patient, flexible, roll-up-your sleeves attitude Advanced in Excel Comfortable learning to use legacy technology platforms CUNY TITLE OVERVIEW Oversees a broad range of fiscal and program responsibilities for Continuing Education and related external programs Provides leadership for the development and implementation of new programs of study and ensures the coordination and implementation of program components. Plans, markets and implements College programs in Continuing Education, developing overall programs and overseeing development of content, budgets, and marketing strategies. Develops funding proposals; solicits grant information and provides leadership and guidance in partnering with community and governmental agencies. Provide fiscal oversight and evaluation; develops strategic and operating plans; reports progress and results to management. Oversees a comprehensive marketing and public information program. Manages staff of the Continuing Education office. Represents Continuing Education within the College community and externally. Performs related duties as assigned. Job Title Name: Continuing Education Director CUNY TITLE Higher Education Officer FLSA Exempt COMPENSATION AND BENEFITS $107,789 - $129,310; Salary commensurate with education and experience. CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.