Operations Dispatcher - Rock Region Metropolitan Transit Authority (METRO) : Job Details

Operations DispatcherNorth Little Rock, AR.Starting Pay: $18.00 per hourIMPORTANT: Applicants must be available to work any of the following shifts.SHIFTSShift 1:Monday-Friday: 4:30 p.m.-1:30 p.m.Shift 2:Monday: 4:30 a.m.-11:30 a.m.Tuesday: 1:00 p.m.-9:00 p.m.Wednesday: 1:00 p.m.-9:00 p.m.Thursday:Off-DayFriday: 1:00 p.m.-9:00 p.m.Saturday: 12:00 p.m.-9:00 p.m.Sunday: Off-DayAM Shift:Monday: Off-DayTuesday: 4:00 a.m.-12:15 p.m.Wednesday: 4:00 a.m.-12:15 p.m.Thursday: 4:00 a.m.-12:15 p.m.Friday: 4:00 a.m.-12:15 p.m.Saturday: 7:45 a.m.-2:45 p.m.Sunday: Off-DayMid-Day (Floater):Monday: 4:00 a.m.-12:00 p.m.Tuesday: 8:30 a.m.-4:30 p.m.Wednesday: 8:30 a.m.-4:30 p.m.Thursday: 8:30 a.m.-4:30 p.m.Friday: 8:30 a.m.-4:30 p.m.Saturday: Off-DaySunday: Off-DayPM Shift:Monday: 12:00 p.m.-10:00 p.m.Tuesday: 12:00 p.m.-10:00 p.m.Wednesday: 12:00 p.m.-10:00 p.m.Thursday: 12:00 p.m.-10:00 p.m.Friday: Off-DaySaturday: Off-DaySunday: Off-DayWeekend Shift:Monday: 8:30 a.m.-5:15 p.m.Tuesday: Off-DayWednesday: Off-DayThursday: Off-DayFriday: 12:00 p.m.-10:00 p.m.Saturday: 8:30 a.m.-6:30 p.m.Sunday: 7:45 a.m.-6:30 p.m.Rock Region METRO (METRO) is Arkansas' largest public transit agency and serves the Little Rock metropolitan area. Come build your career with us and help to provide reliable service to your community. We offer competitive pay and great benefits.BENEFITSCompany Advancement OpportunitiesDental, Vision, and Employer Paid Health InsuranceEmployer Paid Disability & Life insurance457 (b) Deferred Compensation Retirement PlanPaid Vacation, Paid Holidays & Paid Sick LeaveIn-house Training OpportunitiesTransit Passes for Employees & Eligible DependentsBi-weekly PayOvertime EligibilityDirect DepositCredit Union MembershipReferral BonusMinority Lead WorkforceFulfilling WorkCommunity ServiceWork-Life BalancePost High School Education Not RequiredOPERATIONS DISPATCHER JOB DESCRIPTIONThis position is responsible for supervising and coordinating daily activities of METRO's operators and supervisors. Ensures transit operations are operating efficiently and adhering to schedules.ESSENTIAL FUNCTIONSEffectively communicate with drivers via radio & phonePlan work assignments and equipment allocations to meet transportation & operation needs.Maintain or verify records of time, deviations in schedule, equipment problems, customer complaints, and other records pertaining to operations.Operate 2-way radio to communicate with Drivers.Prepare, compile, and submit reports on work activities, operations, production, and work related accidents.Respond to driver requests for assistance.Provide customers with general informationKNOWLEDGE AND ABILITIESA. Knowledge of:Traffic laws, ordinances, rules and driving courtesies involved in transit operations.Principles and practices of customer service.Dispatching principles and practices.B. Ability to:Learn METRO's policies and procedures.Read, write, and make basic mathematic calculations.Exercise good judgment and problem-solving skills.Understand and follow oral and written instructions spoken or written in English.Provide on-time and dependable service to the public.Learn METRO's transit routes and schedules.Maintain a friendly and courteous demeanor when interacting with the public, passengers, and fellow employees through tactful, patient, and courteous interactions.MINIMUM QUALIFICATIONSAny combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:A. Required Education:Graduation from high school or equivalent.B. Preferred Prior Experience:Three (3) years of verifiable dispatching experience and one (1) year of experience working with the general public.Prefer experience in a transit operations position.C. Special Requirements, including Licenses and/or Certifications:Strong skills with time management and work prioritization.Basic computer knowledge and skills. (Managing files, folders, shortcuts and the use of various software applications)Well versed in Microsoft Office software (Word, Excel and Outlook.)Must have the ability to pass a pre-employment background investigation, DOT medical examination, and drug screening.CDL with Class B and P Â endorsement preferred, but not required.EMPLOYMENT STATEMENTMETRO is firmly committed to a policy of equal employment opportunity and will administer its candidate evaluation and hiring, personnel policies, and conduct employment practices in a manner that results in treatment based upon merit, experience, and other work-related criteria, without regard to race, color, religion, national origin, sex (including gender identity, sexual orientation, and pregnancy), age, genetic information, disability, veteran status, or other protected class.Strong preference given to local central Arkansas candidates.#J-18808-Ljbffr