Operations Lead - Standard Practice : Job Details

Over one million healthcare professionals spend 4+ hours a day making phone calls. Repetitive, manual calls are a major contributor to the US healthcare system's $1 trillion of annual administrative costs.

Standard Practice is building a new communications layer for healthcare that speeds up money flow and reduces costs.

Standard Practice is voice AI that automates outbound calls on behalf of healthcare revenue cycle management (RCM) and billing teams. With a human sounding voice, our AI agent dials, waits on hold, navigates IVR menus, engages in conversation, and fully completes calls to insurance companies and patients. By enabling customers to make multiple calls simultaneously and without the restraints of human capital, we allow parties to get paid faster and focus on higher value tasks.

We're growing quickly and raised $8.5 million from Tiger Global, Wing Venture Capital, A* Capital, and Expa, as well as extraordinary angels in digital health.

Our HQ is located in Flatiron, New York City.

The Role

As our Operations Lead, you'll develop and execute major ops initiatives critical to the business. You'll play an important role building processes that allow our company to provide amazing service, scale efficiently, and upend a problematic industry that touches everyone in the US. The role reports directly to our Co-Founder & CEO.

Responsibilities

• Own major operational workstreams (customer success, CX, AI optimization, etc.)
• Identify pain points within the business and develop solutions that fix them
• Perform qualitative / quantitative analyses to inform strategic decisions
• Communicate with customers and users
• Lead hiring for the teams and functions you help build

We're looking for

• Experience in operations, strategy & operations, customer success, or CX, bonus if you have experience working at an early-stage startup
• A desire to add structure to unstructured problems
• Excellent written and verbal communication skills
• An ability to execute with a high-level of autonomy

Benefits

• Competitive salary and equity ownership
• Excellent medical, dental, and vision plans
• 401k and commuter benefits
• Unlimited vacation
• Budget for the technology tools you need
• Education stipend