Operations Manager - Enhance Recruiting : Job Details

SUMMARY

We are seeking an experienced, results-driven Operations Manager in the San Antonio / Austin area for a Texas-based vegetation management company. This company is a great place to get ahead and thrive for the long term! If you think you are the right individual to lead crews located all over Texas, we offer a competitive salary, excellent benefit package, and a professional, fun-loving, and healthy work environment. If you have a passion for leading teams with a superb business acumen, we want to speak to you. Apply here to get started!

RESPONSIBILITIES

• Manages all aspects of Vegetation Management Department company wide, including management of key employees such as contract managers, field supervisors, and general foremen
• Manages the day-to-day activities including maintenance, safety, customer satisfaction, and adhering to industry standards of vegetation management
• Manages contract administration and assets by maintaining accurate records and ensuring timely invoicing
• Provides effective leadership between customers and within vegetation/asset management department
• Ensures that field operations are meeting company standards including safety and production
• Develops and manages an annual budget for vegetation management department; assists with the overall budget for the organization when requested
• Acts as a subject matter expert in all aspects of Vegetation Management programs; monitors and evaluates regulatory changes for compliance and new business/market opportunity or restriction
• Directs the company's Customer Satisfaction program, including claims management
• Uses expertise and knowledge to anticipate problems and set strategic goals and agendas
• Oversees hiring, training, employee retainment, and terminations of subordinates
• Establishes a course of action for self and/or others to accomplish a specific goal; plans proper assignments of personnel and appropriate allocation of resources
• Establishes procedures to monitor the results of delegations, assignments or projects
• Works closely with office to ensure accurate production tracking

REQUIREMENTS

• Bachelor's degree in Business, Communications, or related field preferred but not a must
• 5 years of experience in an operational leadership role leading large teams (in the vegetation management, construction management, or utility industry highly preferred)
• Knowledge of regulatory changes associated with arboriculture industry
• Knowledge of ANSI Z133 and OSHA standards
• Effective project management skills
• Has experience in the field of vegetation management for electric distribution and transmission right-of-way
• Possesses computer and technology skills including the use of processing software such as Excel, Word, general concepts of Payroll Software, etc.
• Actively participates in industry organizations and acts as leading expert in this field
• International Society of Arboriculture (ISA) Arborist Certification, Utility Specialist Certification, and/or Certified Pesticide Applicator certification(s) preferred
• Must possess current, legally valid driver's license and meet the Company's driving record requirements
• Must pass required background check

QUALITIES

• Ability to respond to complicated inquiries or complaints from customers, regulatory agencies, or members of the business community
• Ability to effectively present information to top management, public groups, and/or boards of directors
• Ability to interpret rules and regulations for corporation
• Ability to speak clearly and persuasively in positive or negative situations
• Ability to manage difficult or emotional customer situations while maintaining a professional and courteous demeanor
• Ability to respond promptly to customer needs and solicit dialog with customers to improve or exceed customer expectations
• Ability to maintain positive and productive working relationships with various individuals and groups
• Ability to prioritize, schedule, organize, focus on, and complete work
• Action-oriented, detail-oriented, goal-oriented, and budget-oriented
• Ability to multi-task and effectively manage time in a dynamic environment