Operations Manager - Thom Browne : Job Details

ABOUT US

Thom Browne is widely recognized for challenging and modernizing todays uniform: the suit. By questioning traditional proportions, Brownes designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE

• Reports to and collaborates with the Store Director to uphold the highest operational standards at the flagship location
• Leads the operations team, fostering strong collaboration between retail and corporate staff, and representing the store in leadership meetings, calls, and company-wide communications
• Manages shipping and receiving processes to ensure timely merchandise transfers, following procedural guidelines for store-to-store and international transfers, press pulls, RTVs, damages, and inventory discrepancies
• Ensures optimal organization and maintenance of back-of-house spaces to support efficient merchandise flow
• Supervises the timely movement of merchandise, adhering to all policies for transfers, consignments, consolidations, damages, and returns, while maintaining accurate record-keeping and documentation
• Oversees daily Ecommerce operations, including order fulfillment, system updates, and efficient shipping to customers
• Partners with the Store Director to manage and schedule operational teams and vendors, ensuring proper training, coaching, and monitoring of timekeeping records for vacation, time, and attendance
• Accountable for achieving operational KPIs, minimizing inventory shrinkage, and ensuring alignment with company goals and expectations
• Directs and schedules monthly cycle counts for merchandise and oversees two full inventories annually
• Ensures the store is locked and secured, adhering to all opening, closing, and security procedures
• Acts as the subject matter expert on SOPs, systems, and tools, providing training and guidance to team members to enhance performance and skill development

THE IDEAL CANDIDATE

• 2-3 years of experience in fashion operations, inventory management, and team leadership
• Strategic thinker with a big-picture mindset, capable of generating new ideas, prioritizing business needs, and developing creative solutions to solve problems
• Demonstrated analytical abilities, with strong attention to detail and a proven ability to leverage data to enhance operational efficiency
• Self-motivated, energetic, and driven professional with a passion for continuous process improvement
• Strong leadership skills with the ability to inspire and implement change in a dynamic, fast-paced environment
• Capable of managing multiple projects simultaneously while maintaining focus and meeting deadlines
• Excellent organizational and administrative skills, with proficiency in Microsoft Office and adaptability to new and emerging technologies

WHAT WE OFFER YOU

• Competitive compensation. Salary Range is $70,000 - $85,000 + target bonus. Please note that compensation will be offered based on relevant skills and experience
• Comprehensive benefits package
• Thom Browne Classic Uniform
• 401(k) company match
• Diverse and inclusive working environment