Operations Manager - Waldom Electronics : Job Details

About You

Do you have a strong background in Operations Management? Are you someone with a passion for providing excellent service to customers? Do you have the drive to develop and implement continuous process improvements?

About The Role

As our Operations Manager you will play a critical role in our business and keep our customers satisfied ensuring our products are delivered on time, every time and without error! You will ensure that the distribution center runs smoothly, enabling yourself and your team to meet and exceed company performance expectations.

You will report directly to the Director of Operations and will be responsible for leading the day-to-day operations of Waldom's Rockford distribution center, ensuring that the team meets or exceeds KPI's for inventory management, shipping, receiving, cost management and other warehouse operations.

What You'll Do

* Ensure that inventory levels are accurate, and products are received, stored and shipped in a timely, accurate, efficient manner.

* Oversee and manage staff to ensure that they are properly trained, motivated and working in a safe and efficient manner.

* Monitor key performance indicators (KPI's) such as productivity, quality and cost to ensure that the distribution center is meeting its goals and making improvements as needed.

* Work with Building Manager and 3rd party services to repair and maintain building and equipment as needed, including preventative maintenance scheduling.

* Work closely with Quality Manager to identify opportunities to improve processes and implement changes to increase efficiency and productivity, as well as quality and safety.

* Ensure a safe working environment for all employees.

* Ensure that customer service levels are maintained by monitoring order fulfillment, accuracy and on time shipments.

* Ensure coverage with respect to call-offs and time off allowances.

* Monitor associate attendance and performance.

* Work with HR to ensure coordination of employee engagement is met.

* Work with IT department to ensure technology needs are met.

* Perform other duties as assigned by management.

What You'll Need

* Associate or bachelor's degree in business, logistics, industrial distribution or related field.

* 5 years' experience in shipping and logistics, with at least 3 years in a supervisory role preferred.

* Strong organizational and communication skills.

* Knowledge of shipping procedures and regulations, including international shipping regulations.

* Ability to manage a team of employees while maintaining a culture of mutual respect and open communication.

* Must possess good conflict resolution skills.

* Strong problem solving and decision-making skills.

* A passion for service excellence.

* Knowledge in developing and implementing continuous process improvement.

* Excellent communication and interpersonal abilities.

* High sense of Ownership and ability to hold teams accountable.

* Ability to shift gears easily and work well under pressure.

We'd Love It If You

* Bachelor's degree in industrial engineering

* Knowledge of international shipping regulations.

Here's a Few Things We Offer You

* Top quality medical, dental, vision, and life insurance plans Waldom pays the majority of the medical plan cost

* Fourteen (14) days of paid time off (PTO) annually (accrued at 2.15 hours per week for the first four (4) years of employment)

* 8 Paid holidays plus 1 floating holiday

* 8 hours of paid volunteer time off annually

* Corporate Discount Program

* Employee Assistance Program 100% Waldom Paid!

* Generous Paid Maternity & Paternity Leaves

* Tuition Assistance Program

* Scholarship Program: for your eligible children, grandchildren & legal dependents, up to $8k a year

Affirmative Action/EEO Statement:

Waldom Electronics is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Waldom Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

Note: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.