POSITION TITLE: Operations ManagerFLSA STATUS: Exempt REPORTS TO: Director of Operations POSITION SUMMARY: The Operations Manager is responsible for the effective and efficient management overall direction, execution, coordination, and evaluation of the assigned business units and will carry out supervisory responsibilities, the successful opening of new school districts, and the effective training of employees in accordance with the organization's approved policies, processes, systems and all nutritional programs, governmental regulations and applicable laws. Demonstrate and promote behavior that is consistent with Opaa!'s Core Values of 1.) Act in the Best Interest of the students, schools, and communities we serve, 2.) Be honest in everything we do, 3.) Have a passion to serve others, and 4.) Commit to continuous improvement .FUNCTIONS OF THE JOB Essential Functions Full P&L responsibility to include budgeting and planning, P&L analysis, labor/billbacks and transitions, and reconciliation to achieve company's philosophical, operational, and financial goals for existing and new account openings. Manage weekly operating reports and develop the action plans for execution by the Director of Nutrition Services (DNS). Achieve goals and objections set by the company for your assigned area. Report out to the immediate Supervisor detailed report on participation, meal per labor hour (MPLH) and food usage per meal and follow-up. Follow-up with DNS to ensure billing and reconciliation is completed the first of every month. Consistent communication and follow-up with the DNS on the action plans. Hold DNS' accountable to established plan. Oversee and hold DNS accountable to seamless execution of the program. Monitor and confirm daily accurate production records, daily production record and meal pattern as required by Opaa! and the state departments through the Daily Operations Checklist. Approve all catering events for the district and the community. Responsible for all New District Openings, which includes hiring and training as required to Director of Nutrition Services, Kitchen Managers, and all employees. Execute new school district opening using the new district checklist. Conduct on-site visits daily and complete the Operations Checklist. Submit the Operations Checklist. Ensure proper implementation of the Monthly Marketing Planner. Host weekly virtual operation meeting with direct reports. Develop and maintain a culture designed to promote a positive team spirit among employee in alignment with Opaa! core values. Serve as a company ambassador in matters of employee and/or client conflict resolution.
- Promote excellent customer service by investigating and resolving food quality and service complaints.
- Establish and maintain open and effective lines of communication at all levels to maximize customer/client satisfaction. Meet with building principals and district liaison (superintendent, and/or assistant superintendent) as may be required.
Develop a positive working relationship with the clients in assigned responsibility and promote a positive attitude toward the district meal program and Opaa! Food Management. Actively partner with Supervisor and BDA and participate in the bid process, including but not limited to documenting walk-through, collecting proper documentation, and presenting to the bid team. Attend Board of Education meetings to onboard new district or assist in the renewal process. Monitor all business units for compliance with company policies, as well as county, state, and federal regulations. Hire, direct, coordinate, evaluate, and develop of all Director of Nutrition Services in the assigned region while maintain compliance with all labor regulations. Ensure newly hired and promoted Directors are scheduled at Certified Training District (CDT) and receive required training. Follow-up, as necessary. Monitoring and properly hold DNS accountable through the proper compliance of hiring process. Approve and/or deny job requisitions by monitoring MPLH and providing thorough and detailed justification for the job requisition.
- Address performance issues and conflict in the workplace in an appropriate and timely manner with proper documentation and partnership with HR Generalist.
- Ensure compliance with Opaa! HR policies and procedures, and Federal Labor Laws (timekeeping, payroll, background checks, I-9/eVerify, hire/fire/discipline processes, leaves of absence, employee relations, etc.).
Ensure compliance with Opaa! recipes and menu plans.
- Ensure Compliance with all USDA and State Agency HHFKA guidelines and procedures, and Opaa! HACCP processes and procedures. (move)
- Ensure compliance and proper reporting with all Opaa! safety processes and procedures, worker safety regulations, and health regulations. Report unsafe working conditions and safety incidents in accordance with Opaa! policy.
Prepare and deliver business presentations, as required. Update immediate supervisor with any relevant information regarding your area of responsibility. Attend and actively participate in all training, operational, and leadership meetings, as required by Opaa! All other duties as assigned by Opaa! management. Marginal Functions: No marginal functions identified.Physical/Visual Activities or Demands: Physical/visual activities or demands that are commonly associated with the performance of the functions of this job. 1. While performing the duties of this job, the employee is frequently required to stand, walk, sit, climb, balance, kneel, crawl, push, pull, grasp, feel, taste, smell, talk, hear, and reach with hands and arms. 2. The employee must exert over 60 pounds of force occasionally and/or be able to frequently lift, carry, push, pull, or otherwise move objects up to 25 pounds. 3. Specific vision abilities required by this job include concentrated attention, depth perception, ability to bring objects into sharp focus, color vision. Working Conditions: Working conditions commonly associated with the performance of the functions of this job. 1. Inside and outside working conditions. 2. Frequently works around moving mechanical parts and is frequently exposed to wet and/or humid conditions and extreme heat. 3. Occasionally exposed to toxic or caustic chemicals and extreme cold. 4. Noise level is usually loud. POSITION QUALIFICATION REQUIREMENTSEducation: Bachelor's Degree in related field, or equivalent experience.Experience: 5 - 7 years progressively responsible experience in a retail (food, clothing, or convenience stores) or healthcare food service environment. Working knowledge of all kitchen functions and equipment. Outstanding leadership skills with demonstrated ability to build, manage, and motivate a team. Experience working with multiple locations over a dispersed geographic area. Excellent verbal and written communication skills, especially with reports, business correspondence, performance appraisals and corrective action documentation. Ability to communicate with people at all levels of the organization. Excellent analytical and problem-solving skills. Strong planning, organizational, and personnel management skills. Proficient in the use of Microsoft Office. Valid Driver's license and good driving record and must be able to travel 90% of the time. Overnight travel may be required from time-to-time.Machines, Tools, Equipment and Work Aids that may be representative but not all inclusive of those commonly associated with this position: Dishwasher, Steamer/Kettle, Mixer, Oven, Stove, Fryers, Slicer, Thermometers, Gauges, Knives, Box Cutters, Meal Counting Software, Desktop PCs, Calculator, Telephone, Fax, Scanner, Copier, Printer. License(s)/Certification(s) Required: Serve Safe Certification, SNA Level 1 Certification, as required.This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. 'Commonly associated' is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate. All activities, Demands, Conditions and Requirements are linked to Essential Job Functions unless marked with an asterisk, which denotes linkage only to marginal function(s).
