Operations Manager - Parris Island Heritage Foundation : Job Details

The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields. Will require base access through background checking.

Responsibilities

• Establish and maintain business standards for accuracy, productivity and reliability
• Manage the daily functions of the business
• Prepare annual performance review and reevaluate processes
• Ensure regulatory, compliance and legal rules are followed
• Manage budget to align with goals of business
• Ensures great Customer Service
• Manages Gift Shop and foundation membership
• Assists and plans events

Qualifications

• 3+ years of experience in a similar role
• Proficiency with Micro Soft and/or Google docs
• Strong organizational and communication skills
• Strong ability to multitask
• Comfort working with multiple groups within business

FULL JOB DESCRIPTION below;

Operations Manager

Position Objective: Responsible for the efficient operation of a quality retail sales operation through supervisory and administrative work in the Gift Shop and within the Parris Island Heritage Foundation (PIHF)

Responsibilities are performed with considerable independence.

GENERAL STATEMENT OF DUTIES:

• Oversees and serves as the operational manager for the gift shop
• Supervises the day-to-day operation of the Gift Shop; meets, greets, and assists the public in selecting gifts and other merchandise; supervises staff who are also engaged in service to the public, selling, and helping customers.
• Serves as a buyer, meeting with vendors and product representatives to evaluate and select marketable goods and gifts appropriate to the mission, programs, and events of PIHF.
• Maintains product quality levels in conformity with the foundation image and audience served.
• Manages the online gift shop and coordinates with the Director of Marketing (or Executive Director) on promotional opportunities.
• Ensures cleanliness and organization of the store, office, inventory, and storage.
• Serves as a liaison to the board of directors for Gift Shop sales, forecasting, budget, profit, and loss updates.
• Promotes and markets the gift shop through all base channels and off-base channels as appropriate
• Participates in events both on and off base.
• Maintains email list of customers and promotes discounts, special offers, and updates through social media channels and e-blasts.
• Oversees all cashiering and receipts of the sale of merchandise by cash, charge transactions, and performs such duties as required; maintains sales records through the point-of-sale (POS) software; and sets profit margins to price items for sale.
• Reconciles and works with the foundation's bookkeeper on daily reports and deposits
• Presents a monthly report to the Board of Directors
• Maintains a professional appearance
• Represents the Parris Island Heritage Foundation and its mission
• Participates in meetings and events both on base and off base representing the Parris Island Heritage Foundation and the Gift Shop
• Maintains working relationships with the Parris Island Museum staff as well as across the base with other divisions, contractors, and organizations as appropriate

INVENTORY CONTROL

• Codes inventory invoices and submit them to Accounts Payable or PIHF bookkeeper for payment.
• Maintains an appropriate inventory level with the QuickBooks and POS software report and budget.
• Organizes monthly inventory of merchandise and stock, extends and prices inventory for use in preparation of monthly operating statements and year-end audit.
• Responsible for all UPS packaging including sorting of packages received.
• Process all internal orders for items used or purchased for the foundation.

STAFFING

• Recruits, interviews, and selects sales personnel; provides an organized on-the-job staff training program.
• Supervises and coordinates the work of assigned staff; plans staff work schedules according to projected business levels.
• Ensures the cleanliness and upkeep of the Parris Island Gift Shop
• Maintains opening, closing, and standard operating procedures for the gift shop and its activities
• Stays informed of Parris Island events and participate when necessary to promote the gift shop
• Delegates to staff accordingly to fulfill the mission of the PIHF

ASSISTANT DIRECTOR DUTIESPerforms related work as required by the Executive Director and the PIHF Board of Directors

• Serves as the Assistant to the Director of the operations of the PIHF, including, but not limited to;
• Performs administrative duties
• Membership services and management
• Event coordination and management
• Serves as a Representative of the PIHF at community and professional events
• Travels for professional training and to attend association events and meetings
• Assists in program development
• Assists in promotional and marketing initiatives
• Collaborates and coordinates with other divisions, departments, and organizations on base and off base for events and programs
• Represents and serves in the Director's absence
• Participates in training and educational programs
• Must be able to lift up to 40 lbs. Must be able to bend.
• Anything else that helps the Parris Island Heritage Foundation fulfill its mission. Fulfills any tasks when asked as appropriate.
• Follows all policies, procedures, and operational guidelines.

QUALIFICATIONS:

EDUCATION AND EXPERIENCE:

• College degree or equilvalent. Courses in merchandising and business administration; considerable experience in supervisory work and in sales and retail buying; or any equivalent combination of training and experience.

KNOWLEDGE, SKILLS AND ABILITIES:

• Extensive knowledge of merchandising techniques, store display, and selling methods
• Considerable knowledge of retail management, inventory control, promotion, and marketing methods
• Working knowledge of merchandise buying procedures and product market values
• Knowledge of point-of-sale systems
• Knowledge of administrative procedures, personnel management, and supervisory techniques
• Superior ability to work independently and supervise the work of others
• Considerable ability to communicate effectively Physical Requirements:
• Must be physically able to lift heavy boxes, climb stairs, unpack the merchandise, and able to stand for long periods of time

Call 843-###-#### for an appointment or email [email protected]