Operations Manager - Environment Control of Wisconsin : Job Details

A successful Operations Manager has the skills and experience required to help lead and develop growth of our business. This position will be based in our corporate office in the Madison, WI and will support our business throughout Central and Southcentral Wisconsin and Northern Illinois.

Successful candidates are those with commercial cleaning industry experience or some equivalent required. And those who truly have a customer service mentality with the inner drive to lead people.

The ideal candidate for Operations Manager must also:

• be experienced in crafting relationships with employees and customers
• have the skill to work smart and hard
• have a commitment to excellence with a flexibility towards people and tasks
• have an appreciation and respect for the many cultures represented in our employees
• be driven to meet and beat budgets and customer satisfaction

While not required, the ability to read/write/speak English and Spanish is helpful.

Approximate schedule is normally between 8am-6pm {though the hours tend to go later rather than earlier as needed}, Monday through Friday with some weekend coverage.

Duties include:

• Manage daily cleaning operations - the position will function as an Operations manager, planning, coordinating, deploying resources, troubleshooting problems, managing budgets, training and developing field managers and supervisors; as needed, filling in for managers, supervisors or cleaners, delivering supplies and equipment, assisting with start-ups, etc.
• Customer relations - maintain customer confidence, complete customer relations visits, respond to requests and concerns, provide new pricing, etc.
• Employee relations - maintain a positive employee culture, ensure training and proper tools and resources are available, respond to employee questions and concerns, and complete employee relations activities such as meetings, parties, incentives, etc.
• Inside Sales - develop relationships with customer and look for opportunities to partner with them for their special project and supply needs.
• Finances/Administration - responsible for labor budgets and labor efficiency, overhead budgets and efficiency and various administrative and reporting requirements.

Outside of having to deal with a wide variety of people and personalities, a major challenge for our managers is handling the physicality of the job. This is a hands on management position that will require some cleaning, especially when training office cleaners.

Since our office cleaners must be able be able to perform continuous physical activity at a reasonably fast pace, including walking, standing, bending, reaching and lifting and carrying (up to 40 pounds), our manager must be prepared to do the same. Typical cleaning duties include trash removal, dusting, spray-cleaning, vacuuming (using back-pack style vacuums), mopping and cleaning of restrooms.

Starting salary will be $70,000+/year considering the experience and know-how of the candidate. Commissions and bonuses will be available for labor and other budgetary performance, sales, and recruitment efforts. We offer benefits on the first of the month following 60 days of full-time employment. A company fleet vehicle is available for this role.

Benefits include:

• access to group health insurance [UW Health/Quartz network]
• dental insurance
• vision insurance
• paid vacation and holidays
• paid sick days
• AFLAC
• The Legal Shield/Pre-paid Legal

The job does require some minimum qualifications:

• Valid Driver License with a driving record that is insurable by business insurance standards
• Criminal background checks and drug testing
• Ability to lift up to 50 lbs

Why work at EC?

At Environment Control of Wisconsin, Inc we work hard to be the best company in our industry and the leading company in our national organization. We carry out our daily work with passion, integrity and compassion. We realize our jobs are not easy, but they provide a significant challenge and a rewarding experience to those thrive from challenge. We have tripled in size and expanded our business from Wisconsin to Minnesota, Illinois and now Texas! More growth is coming fast and furiously.

Commercial cleaning as an industry provides a lot of stability and long-term growth potential. We hope you will consider joining us. We are owned and operated by Tom Hanson, President and Dave Harris, COO. Our company has been in the industry since 1972 and has a proven record of stability. The right candidate will be able to grow this branch and the opportunities are unlimited.

We are building a company that cares about people and is made up of a diverse family of more than 450 people from all walks of life. We know that our employee's diversity of cultures, religions and nations makes us a strong and an exceptional company.

We value each employee and are looking for people to join our team who like the idea of hard work and fair pay. We believe that our success as a company depends on two things our employee's job satisfaction from cleaners to management, as well as happy customers. We encourage, support and train our employees well, in order to accomplish the task of providing excellent service to our customers.

Our promise to our employees is to provide:

• Honest and fair treatment by management and coworkers.
• Sufficient training and support throughout your employment
• All the materials required for you to do a good job.

EEO Employer