Operations Manager - Housing Assistance : Job Details

Summary/ObjectiveReporting directly to the Chief Operating Officer, the objective of the Operations Manager is to ensure staff has the tools they need to complete their job efficiently. The Operations Manager will work with officers to implement policies for all of Housing Assistance Corporation.Essential Functions

• Work closely with management to create and implement companywide policies
• Familiarize self with software programs throughout the company to train and problem solve for staff
• Track and review client complaints
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
• Analyze and improve standard operating procedures for various departments
• Work closely with the IT department and manage communication between IT and staff
• Research, implement and train staff on new technologies and software
• Manage relationships with key vendors
• Complete special projects as assigned by officers and directors
• Analyze client tracking throughout various departments and create usable reports, create and maintain agency dashboard.

Additional Duties

• Monthly admin team meetings
• Weekly managers' meetings
• Other duties as assigned

Required Qualifications, Education, and Experience

• Strong computer proficiency of various software systems
• High level of knowledge of all Microsoft 365 programs including Excel and SharePoint
• Excellent interpersonal communication and organizational skills

Preferred Qualifications, Education, and Experience

• Bachelor's degree in operations management, project management or related field
• Minimum three (3) years of recent overall project management experience

Physical and Mental Job Requirements

• Use of and/or subject to:
  • Computers/monitors
• Physical requirements:
  • Occasional bending
  • Occasional squatting
  • Frequent/constant sitting
  • Frequent/constant handwriting and typing

• Frequent/constant hearing
• Frequent/constant speaking

• Mental requirements:
  • Understand and apply routine verbal and/or written instructions
  • Understand and apply non-routine verbal and/or written instructions
  • Understand complex problems and collaborate to explore alternative solutions
  • Organize actions to complete sequential and/or routine tasks
  • Organize and prioritize individual work schedule to manage multiple tasks and/or projects
  • Organize and prioritize the work schedules of others to manage multiple tasks and/or projects
  • Make decisions that have an impact on the individual's work
  • Make decisions that have an impact on the immediate work unit's operations and/or services
  • Make decisions that have significant impact on a department's credibility, operations, and/or services
  • Communicate and exchange routine/basic information
  • Communicate and explain a variety of information
  • Communicate in-depth information for the purpose of interpreting, and/or negotiating
  • Memorization/concentration
  • Learning/knowledge retention
  • Preparing/analyzing numerical figures
  • Analyzing/examining/testing data
  • Emotional/behavioral self regulation
  • Interacting with others

Work Environment

• The functions of this role are conducted in an office environment/field.

Hours of Work

• This role is paid on salaried
• Typically, full-time salaried employees work 35 hours during a [Monday through Friday or Sunday through Saturday] However, this is a salaried position. Therefore, the individual is expected to work as required to complete the duties of the position. This may mean hours beyond 35 per week are required.

AAP/EEO StatementThe Housing Assistance Corporation ( HAC ) is committed to a firm policy in favor of equal employment opportunity and will abide by all applicable state and federal regulations by not discriminating against any applicant or employee on the basis of race, religion, color, creed, sex, age, national origin, citizenship status, marital status, sexual orientation, gender identity and expression, disability or veteran status. Our commitment to equal employment opportunities shall include employment, upgrading, promotion, demotion, transfer, leaves or other absences from work, layoff, compensation and benefits, selection for training or other education, professional opportunities and conflict resolution.It is also the policy of HAC to take affirmative action to employ and to advance in employment, all persons regardless of their status as woman, minority or individuals with disabilities or protected veterans, and to base all employment decisions only on valid job requirements.Please inform us of any necessary accommodations required during the application process and/or at any time during employment.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.